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Mobile Civil Enforcement Officer

Manylion swydd
Dyddiad hysbysebu:	17 Gorffennaf 2024
Cyflog:	£12.00 yr awr
Oriau:	Llawn Amser
Dyddiad cau:	23 Gorffennaf 2024
Lleoliad:	Manchester, Greater Manchester, M12 6LR
Cwmni:	Marston Holdings
Math o swydd:	Parhaol
Cyfeirnod swydd:	059945_1721115443

Crynodeb

Job description

Job title:	Mobile Civil Enforcement Officer
Line manager:	Service Delivery Officer
Department:	Local Government

Overall Purpose of Post

To carry out Parking Enforcement on either scooter, cycle or car in an efficient and courteous manner. Key Contacts/Relationships will be: All On Street Team, Members of the public, Local businesses.

Core Duties and Responsibilities

To act as relief and cover for any other enforcement colleagues during periods of absence.
To carry out the duties of the post due with regard to the Company's equal opportunities policy
To effectively manage potential confrontational situations
To be flexible - carry out any other duties as and when required by the management
To help train new staff within the team
To liaise with members of the public and give advice on parking issues and enforcement procedures in a courteous manner ensuring that our customer care policy is adhered to at all times
To enforce under TMA 2004 legislation and the Council's policies in respect of parking controls by issuing of Penalty Charge Notices to vehicles in contravention of the regulations
To authorise vehicles for relocation action in line with contract guidelines
To conduct vehicle/cycle checks and ensure any defects are highlighted to a line manager to be rectified
To understand and follow the Transport Operations Manual guidance at all times when in charge of a vehicle or cycle
To adhere to the security guidance in relation to vehicles/cycles
To use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out
To report all occurrences of equipment breakdown and irregularities within the enforcement areas
To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service

Expected Deliverables

Delivery of all contractual requirements to the satisfaction of NSL and the client

KPIs

Attendance
Attending Complaints
Quality of PCNs issued
Consistent enforcement

Qualifications: Essential

Relevant UK driving/provisional license training

Knowledge and Skills: Essential

A good standard of English
Ability to operate a Smart phone/printer/radio
Ability to communicate with customers, often in difficult and demanding circumstances
Ability to write simple reports
Excellent Customer Service skills

Numeracy & literacy skills

Familiarity of the TMA 2004

Data Protection and Information Security

To ensure that you and your team members adhere to the requirements of the Data Protection Act in respect of confidentiality, security and disclosure of personal data.
To ensure that you and your team members comply with Marston Information Security Management (ISMS) policies and procedures.
To uphold Group Information Security Management (ISMS) policies and report any suspected incidents or any observed weaknesses with the companies Information Security Management System to your Line Manager or the Information Security Manager immediately.
To ensure that you and your team members understand your/their responsibilities to reduce the risk of theft, fraud or misuse of facilities;
To ensure that you and your team members are aware of information security threats, your/their responsibilities and are equipped to support ISMS in the course of their normal work to reduce the risk of human error;
To be responsible for evaluating and reviewing the work carried out in your areas of responsibility including all related security responsibilities.

Company Policy

To be aware of and always adhere to all company policies and procedures at all times
To be aware of and always adhere to the general responsibilities as set out the in the Health and Safety Policy

General

The post holder is expected to carry out, any other duties reasonably expected with the general level of the post
The post holder will be subject to clearance through the Disclosure and Barring Service check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.