Warning
This job advert has expired and applications have closed.
Telecare Team Leader (Nights)
| Posting date: | 16 July 2024 |
|---|---|
| Salary: | £30,825 to £33,945 per year |
| Hours: | Full time |
| Closing date: | 26 July 2024 |
| Location: | Derby, Derbyshire |
| Remote working: | On-site only |
| Company: | Derby City Council |
| Job type: | Permanent |
| Job reference: | 000010369 |
Summary
Salary: Grade G £30,825 - £33,945 a year
Location: The Gatehouse, Derby
Hours: 37 hours a week, working 5 nights out of 7
Closing Date: 26/07/2024
Contract Type: Permanent
An excellent opportunity has arisen for an experienced and professional Team Leader to oversee and drive forward our 24-hour, 365 day a year service.
Based at Kedleston Road, Derby Carelink is 24-hour emergency monitoring and response service that ensures vulnerable people have access to support at the end of the telephone or at the touch of a button whenever they need it. We also offer a range of other technologies to protect our customers in an emergency.
You will be part of a team working permanent nights on a rota basis including weekends and bank holidays.
This is a permanent position working 37 hours per week.
Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.
What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:
• Flexible work/life balance scheme
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programmes & Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
• Support for colleagues who are carers
The Opportunity
In the role of Telecare Team Leader, here’s an example of what you’ll be doing to make an impact:
• Joining us with your experience of call centre team management, you will lead, develop, and supervise call handling as well as visits to older, vulnerable and disabled people and supervise installations of telecare equipment
• We will look to you to monitor individual employees’ performance and train and support new and existing team members
• Using your performance management experience and problem-solving skills, you’ll ensure an efficient, effective, courteous and professional service is provided to all service users and ensure that the highest level of customer service standards are met and targets are achieved
About You
To be successful in this role, you’ll ideally have...
• Proven experience in leading and supporting a team, ideally within a telecare environment
• An understanding of vulnerable adults and older people’s services including partner and statutory agencies
• Ideally qualified to NVQ Level 3, you will have management experience gained in a fast-moving customer care environment
• A full and current driving licence and access to a vehicle for work with business use insurance is an essential requirement of this post (Mileage will be paid)
• A vibrant personality and enjoy working in a busy environment
• Used performance data and benchmarking to improve performance
• A wide range of computer skills
• Customer service skills
Next Steps
The closing date for this vacancy is at midnight on Friday 26 July 2024. Any applications received after the closing date will not be accepted.
To apply, please send a CV to dianeburrup@derby.gov.uk before the closing date.
Important Information
Links to the full Job Description and Person Specification are below.
As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.
All employees will normally be appointed to the minimum of the grade for the job.
Before you complete your application, please read our guidance on filling in your application form.
Remember to align your personal statement to the essential criteria in the Person Specification.
Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteam@derby.gov.uk. https://www.derby.gov.uk/signing-service/
Location: The Gatehouse, Derby
Hours: 37 hours a week, working 5 nights out of 7
Closing Date: 26/07/2024
Contract Type: Permanent
An excellent opportunity has arisen for an experienced and professional Team Leader to oversee and drive forward our 24-hour, 365 day a year service.
Based at Kedleston Road, Derby Carelink is 24-hour emergency monitoring and response service that ensures vulnerable people have access to support at the end of the telephone or at the touch of a button whenever they need it. We also offer a range of other technologies to protect our customers in an emergency.
You will be part of a team working permanent nights on a rota basis including weekends and bank holidays.
This is a permanent position working 37 hours per week.
Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.
What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:
• Flexible work/life balance scheme
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programmes & Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
• Support for colleagues who are carers
The Opportunity
In the role of Telecare Team Leader, here’s an example of what you’ll be doing to make an impact:
• Joining us with your experience of call centre team management, you will lead, develop, and supervise call handling as well as visits to older, vulnerable and disabled people and supervise installations of telecare equipment
• We will look to you to monitor individual employees’ performance and train and support new and existing team members
• Using your performance management experience and problem-solving skills, you’ll ensure an efficient, effective, courteous and professional service is provided to all service users and ensure that the highest level of customer service standards are met and targets are achieved
About You
To be successful in this role, you’ll ideally have...
• Proven experience in leading and supporting a team, ideally within a telecare environment
• An understanding of vulnerable adults and older people’s services including partner and statutory agencies
• Ideally qualified to NVQ Level 3, you will have management experience gained in a fast-moving customer care environment
• A full and current driving licence and access to a vehicle for work with business use insurance is an essential requirement of this post (Mileage will be paid)
• A vibrant personality and enjoy working in a busy environment
• Used performance data and benchmarking to improve performance
• A wide range of computer skills
• Customer service skills
Next Steps
The closing date for this vacancy is at midnight on Friday 26 July 2024. Any applications received after the closing date will not be accepted.
To apply, please send a CV to dianeburrup@derby.gov.uk before the closing date.
Important Information
Links to the full Job Description and Person Specification are below.
As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.
All employees will normally be appointed to the minimum of the grade for the job.
Before you complete your application, please read our guidance on filling in your application form.
Remember to align your personal statement to the essential criteria in the Person Specification.
Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteam@derby.gov.uk. https://www.derby.gov.uk/signing-service/
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.