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Dispute Resolution Coordinator / Admin – SEN

Posting date:	16 July 2024
Salary:	£12.59 per hour
Additional salary information:	per hour PAYE
Hours:	Full time
Closing date:	14 August 2024
Location:	NORMANTON, West Yorkshire, WF6 2DZ
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	Wakefield 0009 165F / 1

Summary

What's involved with this role:

Temporary Dispute Resolution Coordinator / Admin – Education & SEN

Reference no: Wakefield 0009 165F / 1

Pay rate: £12.59 per hour PAYE

Hours per week: 37 Monday - Friday, normal working hours

This opening assignment is for 2 months

City: NORMANTON, West Yorkshire

Hybrid working, 2-3 days in office per week, must be able to commute

Enhanced DBS required for this role

Minute taking skills and experience are essential for this role

A Dispute Resolution Coordinator is required to support the SEN Officers to undertake dispute resolution, formal mediation work and to respond to appeals to the SEN and Disability Tribunal, including the preparation of bundles.

Key responsibilities:

Manage the Tribunal email inbox ensuring that information is shared with relevant officers within SENART, the legal team and professionals who are involved in appeal hearings as appropriate.
Be the initial point of contact with parents and professionals at the point of a mediation being logged.
Support the Special Educational Needs Officers (SENO) to amend Education, Health and Care Plans (EHCPs) arising from complex annual reviews attended/disagreement resolution work as necessary.
Maintain records related to mediation and appeal activity and provide regular updates on themes to the manager and Lead Officer in SENART to support learning.
Collate evidence, witness statements and other information and reports as necessary to support the appeals process.
Obtain costings as necessary from education providers, professionals, transport to support the appeals process.
Ensure that all responses to the Tribunal are within timescales.
Prepare ‘bundles’ of the documentation in an appeal and ensure that these are provided to the Tribunal and other parties within timescales.
Ensure that witnesses in appeals have the necessary information to be well prepared for the appeal hearing.
Undertake research into case law as required by the SEN officers to support the response to mediation and appeals. Liaise with the independent mediation provider to ensure the mediation sessions are set up, the right officers are in attendance and have the necessary information to enable the mediation to be as effective as possible.
Collate agenda and minute take for the tribunal/mediation tracker meeting.



NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Qualifications:

At least four GCSE passes at A-C level, including Mathematics and English.
IT qualifications and a familiarity with a wide range of software applications.
BTEC Level 3 award in SEN Casework or proven experience in a similar field desirable.



Experience:

Minute taking skills and experience.
Experience in data collection and analysis, and performance monitoring.
Wide range of clerical, administrative and statistical routines experience.
Experience of working in the area of SEN, or substantial experience in a relevant area.
Experience of working with others from a range of professional backgrounds.
Experience of working with parents/ carers, who may be unhappy with service delivery.
Experience of managing complaints.
Experience of taking minutes with a high level of accuracy.



Knowledge:

Knowledge of SEN Legislation and Statutory procedures and current education legislation.
Knowledge of Equalities Duties legislation and LA procedures re Child Protection.
Awareness of Data Protection/Freedom of Information Act.
Understanding the principles of data protection, confidentiality and information security and working in an environment dealing with sensitive and confidential information.
Good understanding of office procedures and administrative duties within an office environment, including day to day business management, data protection and freedom of information responsibilities.



Skills & Abilities:

Ability to organise work and meet deadlines. An organised approach to work with the ability to work to high levels of accuracy and meeting strict deadlines.
Strong attention to detail and high-level concentration skills specifically in relation to the provision of accurate minutes and records.
Excellent written, verbal and interpersonal skills with the ability to communicate effectively to wide range of internal and external customers.
Strong organisational and administrative skills.
Ability to deal sympathetically with members of the public and other agencies whilst respecting confidentiality.
Able to manage large caseloads and work under pressure.
Ability to treat customers with respect and aim to provide the most effective services possible.
Able to remain calm under pressure and deal with conflict and crisis situations.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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Job Ref: Wakefield 0009 165F / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.