Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
IT Service Desk Analyst
| Dyddiad hysbysebu: | 12 Gorffennaf 2024 |
|---|---|
| Cyflog: | £26,088.12 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 26088.12 - 26088.12 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Awst 2024 |
| Lleoliad: | Esh Plaza, Newcastle upon Tyne, NE13 9BA |
| Cwmni: | Vacancy Filler |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JUL20241235 |
Crynodeb
IT Service Desk Analyst
Salary: £26,088
Location: Gosforth (hybrid working)
We have an exciting new opportunity to join our IT team here at Everyturn!
Being a well organised, proactive and self-motivated individual, you will join the IT Service Desk team, where you will provide a quality service while adhering to best practice ITIL processes with an exceptional level of customer experience. Technical expertise is required as you will part of the team actively resolving IT issues and fulfilling requests.
About the role
Reporting to the IT Operations Manager you will be part of a diversly skilled team of IT technicians supporting a number of clinical business systems, MS Office products and end user devices.
You will provide desk side and remote support to all end users across the organisation. Working in a small team you will be involved in the installation, upgrade and troubleshooting of PC hardware, software, peripherals, and Microsoft operating systems.
You will ensure that our services are provided in a way that is consistent with our values, supporting and promoting an organisational culture that values: compassion, accountability, respect, excellence, and innovation.
This role requires good communication and people skills including the ability to explain technical concepts in clear, concise, understandable terms.
About you
Qualification in a relevant IT subject and evidence of at least one years’ work experience in a similar role.
ITIL certification is desirable but good knowledge of Incident, Problem and Change management processes is essential.
Proficient in the use of and administrative exposure to MS O365 suite of services (Teams, Exchange, OneDrive, SharePoint etc.) as well as Active Directory.
Well-developed problem solving and analytical skills.
Strong interpersonal and time management skills.
Effective communication skills, written and verbal.
Daily use and monitoring of an enterprise ITSM ticketing tool, preferably EasyVista.
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell days
Enhanced pension
Wagestream - ability to release earnings, giving you instant access to your pay
Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
Enhanced life assurance scheme, payment being three times your annual salary
Plus, many more great benefits on offer.
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
Salary: £26,088
Location: Gosforth (hybrid working)
We have an exciting new opportunity to join our IT team here at Everyturn!
Being a well organised, proactive and self-motivated individual, you will join the IT Service Desk team, where you will provide a quality service while adhering to best practice ITIL processes with an exceptional level of customer experience. Technical expertise is required as you will part of the team actively resolving IT issues and fulfilling requests.
About the role
Reporting to the IT Operations Manager you will be part of a diversly skilled team of IT technicians supporting a number of clinical business systems, MS Office products and end user devices.
You will provide desk side and remote support to all end users across the organisation. Working in a small team you will be involved in the installation, upgrade and troubleshooting of PC hardware, software, peripherals, and Microsoft operating systems.
You will ensure that our services are provided in a way that is consistent with our values, supporting and promoting an organisational culture that values: compassion, accountability, respect, excellence, and innovation.
This role requires good communication and people skills including the ability to explain technical concepts in clear, concise, understandable terms.
About you
Qualification in a relevant IT subject and evidence of at least one years’ work experience in a similar role.
ITIL certification is desirable but good knowledge of Incident, Problem and Change management processes is essential.
Proficient in the use of and administrative exposure to MS O365 suite of services (Teams, Exchange, OneDrive, SharePoint etc.) as well as Active Directory.
Well-developed problem solving and analytical skills.
Strong interpersonal and time management skills.
Effective communication skills, written and verbal.
Daily use and monitoring of an enterprise ITSM ticketing tool, preferably EasyVista.
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell days
Enhanced pension
Wagestream - ability to release earnings, giving you instant access to your pay
Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
Enhanced life assurance scheme, payment being three times your annual salary
Plus, many more great benefits on offer.
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.