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Pathway Support Co-ordinator, Ophthalmology | University Hospitals of Leicester NHS Trust
| Posting date: | 11 July 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum |
| Hours: | Part time |
| Closing date: | 10 August 2024 |
| Location: | Leicester, LE1 5WW |
| Company: | University Hospitals of Leicester |
| Job type: | Permanent |
| Job reference: | 6206855/358-6206855-MSK |
Summary
The post holder will be experienced at dealing with customers / patients and able to work with accuracy in order to provide high quality administrative support.
Full/Part time considered - x1 late shift per week
You should be able to work well under pressure and have the ability to prioritise your own workload. Suitable applicants must possess excellent organisational skills and be able to identify and escalate any problems to the Pathway coordinator in a timely manner.
You must also have good communication skills and the ability to work both as part of a team and autonomously.
The successful candidate will be required to have excellent customer service and computers skills and be able to use your initiative and discretion. You must have enthusiasm for their work and an excellent ‘team’ working ethos; which is essential to service success.
If you believe you have the skills, expertise and motivation to be part of a dynamic and forward-thinking team, we would like to hear from you.
• Provide general administrative support to the CMG area.
• To work within a team ensuring cover is provided at all times to maintain an essential service.
• The prepping and retrieval of patient case notes and to provide reception cover, across multiple areas of the department.
• Accurate and timely processing of clinic outcomes; including adding patients to the appropriate waiting lists, both electronically and on paper. To utilise the Track-IT system to update case note tracking.
• To complete Virtual clinic outcomes in a timely manner.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
• To receive referrals and make new and follow up appointments including Virtual referrals for second eye.
• To ensure full utilisation of clinic slots available.
• To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Targets, date stamping, data quality checks, partial booking, UHL patient Access and Data Management Policy
• Add patients to appropriate waiting lists including virtual second eye patients.
• Respond to prioritised work in appropriate order to ensure work is completed within agreed targets times.
• Maintain a separate ‘to do’ list which identifies any patient related tasks the consultant has asked whilst dictating medical transcription.
• Work as a team member with other Administration Team colleagues to establish familiarity of terminology to enable provision of cover for absent colleagues.
• Photocopying, filing, or any administrative duties as deemed necessary to support the patient journey.
• To take telephone enquiries for the Pathway team and respond appropriately and as directed.
• Clinic preparation specifically retrieval of notes, filing, tracking in and out
• To utilise the Track-IT system to update case note tracking.
• To ensure all information relevant to the outpatient appointment is recorded in the case notes
• To ensure all outcomes are recorded accurately both paper and electronic
• To update Trust missing data using missing data report.
• Undertake any other administrative and supportive duties relevant to the role such as prepping & sitting clinics, some typing, assistance with contacting patients with TCI arrangements
(Please refer to the job description/person specification for further details)
This advert closes on Thursday 25 Jul 2024