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Fixed term 12 months - Senior Communications Advisor
| Posting date: | 11 July 2024 |
|---|---|
| Salary: | £44,000.00 per year |
| Hours: | Full time |
| Closing date: | 28 July 2024 |
| Location: | Teddington, South West London |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Richmond Housing Partnership (RHP) |
| Job type: | Contract |
| Job reference: |
Summary
In your role you’ll:
Develop and deliver employee and customer communication plans that reinforce the messages that matter most and monitor and evaluate their impact through regular reporting.
Use your clear, modern, and engaging copywriting and content development skills to connect with our employees and customers.
Act as guardian of our tone of voice, providing training, guidance, and expertise
to other employees to help maximise their communications.
Review and edit customer letters, turning complex information into plain English, and bringing them in line with our house style
Co-manage internal and external communication channels keeping them up to date with relevant and engaging content
Help us get the best out of our intranet platform, keeping it fresh and engaging and optimising it’s functionality
Lead on the content and delivery of our regular employee & customer e-newsletters
Project manage complex customer mailings, working with internal stakeholders and an external print company
Develop creative campaigns that reinforce key messages in an engaging and impactful way and lead to behaviour change
Work closely with the HR team on activities to support our employee engagement action plan
Support the delivery of our wellbeing and inclusion strategies with thoughtful content that stimulates conversation
Develop and evolve our recruitment marketing materials including job descriptions and adverts, as well as regularly posting on our LinkedIn page
Keep your finger on the pulse on the latest communication trends, so we can stay ahead of the game
Any other reasonable tasks that help keep the business moving forward.
Connect with how you’ll do it
We’re looking for someone with experience of:
Working in a similar role in a fast-paced organisation
Flexing your awesome copy-writing skills across a range of channels
Developing innovative campaigns that have led to behaviour change.
It’d blow us away if you had:
Experience in the housing sector
Video editing skills
The key behaviours we expect in the role include:
Role modelling our values: We know our stuff / We make it happen / We care
Communicating clearly and empathetically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues
Modern and engaging copywriting skills, always in Plain English and in line with our tone of voice
Bags of creativity and the ability to turn ideas into reality
Being highly collaborative and a great team player – mucking in where needed
Being confident and assertive in dealing with challenging behaviour and situations
Demonstrating great interpersonal skills to build confident, collaborative working relationships
Working in an organised, methodical way with excellent accuracy and attention to detail
Effectively planning and prioritising by focusing on the things that will make the biggest difference
Having the courage to stretch yourself and step outside of your comfort zone where needed
Remaining curious, always looking out for better
ways of doing things.
Don’t just find a job. Feel it.
Develop and deliver employee and customer communication plans that reinforce the messages that matter most and monitor and evaluate their impact through regular reporting.
Use your clear, modern, and engaging copywriting and content development skills to connect with our employees and customers.
Act as guardian of our tone of voice, providing training, guidance, and expertise
to other employees to help maximise their communications.
Review and edit customer letters, turning complex information into plain English, and bringing them in line with our house style
Co-manage internal and external communication channels keeping them up to date with relevant and engaging content
Help us get the best out of our intranet platform, keeping it fresh and engaging and optimising it’s functionality
Lead on the content and delivery of our regular employee & customer e-newsletters
Project manage complex customer mailings, working with internal stakeholders and an external print company
Develop creative campaigns that reinforce key messages in an engaging and impactful way and lead to behaviour change
Work closely with the HR team on activities to support our employee engagement action plan
Support the delivery of our wellbeing and inclusion strategies with thoughtful content that stimulates conversation
Develop and evolve our recruitment marketing materials including job descriptions and adverts, as well as regularly posting on our LinkedIn page
Keep your finger on the pulse on the latest communication trends, so we can stay ahead of the game
Any other reasonable tasks that help keep the business moving forward.
Connect with how you’ll do it
We’re looking for someone with experience of:
Working in a similar role in a fast-paced organisation
Flexing your awesome copy-writing skills across a range of channels
Developing innovative campaigns that have led to behaviour change.
It’d blow us away if you had:
Experience in the housing sector
Video editing skills
The key behaviours we expect in the role include:
Role modelling our values: We know our stuff / We make it happen / We care
Communicating clearly and empathetically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues
Modern and engaging copywriting skills, always in Plain English and in line with our tone of voice
Bags of creativity and the ability to turn ideas into reality
Being highly collaborative and a great team player – mucking in where needed
Being confident and assertive in dealing with challenging behaviour and situations
Demonstrating great interpersonal skills to build confident, collaborative working relationships
Working in an organised, methodical way with excellent accuracy and attention to detail
Effectively planning and prioritising by focusing on the things that will make the biggest difference
Having the courage to stretch yourself and step outside of your comfort zone where needed
Remaining curious, always looking out for better
ways of doing things.
Don’t just find a job. Feel it.