Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Club Receptionist
| Dyddiad hysbysebu: | 08 Gorffennaf 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive (based on knowledge and experience) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Gorffennaf 2024 |
| Lleoliad: | The Den, John Berylson Way, London, SE16 3LN |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Millwall Football Club |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Role Summary:
Millwall Football club is seeking a club receptionist. This role is the first point of contact for visitors to the club. The role involves greeting guests, supporters, answering phone calls, managing correspondence, and providing administrative support to ensure smooth operations. The ideal candidate will possess excellent communication skills, a friendly and professional demeanour and a welcoming front of house manner.
Key Responsibilities:
The role includes, but is not limited to:
Front desk management
· Greet and welcome visitors, players and staff in a professional manner
· Maintain signing in system for all visitors and issue visitor security badges to visitors and clients ensuring that security practices and processes are adhered to
· Maintain a tidy and presentable reception area
· Answering the phone and directing calls to the appropriate departments
Security & Compliance Management
· Overseeing the signing in/out system and ensure adherences for all visitors.
· Responsible for adhering to all internal policy and procedures in relation to security best practice
· Monitor access to the club’s premises and ensure security protocols are followed
· Monitor CCTV of external areas of the stadium throughout the day and report any issues to the line manager.
Administrative Management
· Control the reception email account and answering/forwarding to appropriate departments
· Sorting all incoming post and distribute to appropriate departments/persons
· Manage the onsite deliveries and distribute to the departments/persons
· Franking all outgoing post
· Managing stationary orders for the Den, Academy and training ground
General Club Accountabilities
· To ensure compliance with all relevant club policies, including safeguarding, health and safety polices.
· To ensure compliance with the club’s code of conduct.
· To build and maintain good working relationships both internally and externally, always maintaining a professional image when representing the club.
· To always maintain a flexible approach to work
· To promote equality, diversity and inclusion at the club, inline with our EDI Strategy.
Essential Requirements:
· Excellent written and verbal communication skills
· Competent with Microsoft office packages, particularly Word and Outlook
· Confident working alongside all member of staff
· A self-starter with a high level of initiative and proactivity
· Strong attention to detail
· Great communication skills with ability to inspire and motivate others
· Uses initiative with minimal supervision with the desire to proactively support the teams
· Flexible and willing to take on ad-hoc tasks
Desired Requirements:
· Experience in similar role(s) or environment.
· Outstanding customer service skills.
· Able to thrive in a fast-paced work environment
· Ability to tightly manage your time effectively and productively
· Remain calm under pressure
· Desire for continuous personal improvement
· An administration certificate and/or security certificate
Salary: Competitive (based on knowledge and experience)
Location: Millwall Football Club, John Berlyson Way, SE16 3LN
Responsible to: Head of Safety, Security & Operations
Hours of work: Monday to Friday, 9am - 5pm
To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.
Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk
Application Form Link: www.millwallfc.co.uk/club/currentvacancies/new-page-16
All applications need to be sent to recruit@millwallfc.co.uk
Due to the quantity of applicants expected, only those short-listed will be notified.
Closing date for applications: Monday 29th July 2024
A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.
Millwall Football club is seeking a club receptionist. This role is the first point of contact for visitors to the club. The role involves greeting guests, supporters, answering phone calls, managing correspondence, and providing administrative support to ensure smooth operations. The ideal candidate will possess excellent communication skills, a friendly and professional demeanour and a welcoming front of house manner.
Key Responsibilities:
The role includes, but is not limited to:
Front desk management
· Greet and welcome visitors, players and staff in a professional manner
· Maintain signing in system for all visitors and issue visitor security badges to visitors and clients ensuring that security practices and processes are adhered to
· Maintain a tidy and presentable reception area
· Answering the phone and directing calls to the appropriate departments
Security & Compliance Management
· Overseeing the signing in/out system and ensure adherences for all visitors.
· Responsible for adhering to all internal policy and procedures in relation to security best practice
· Monitor access to the club’s premises and ensure security protocols are followed
· Monitor CCTV of external areas of the stadium throughout the day and report any issues to the line manager.
Administrative Management
· Control the reception email account and answering/forwarding to appropriate departments
· Sorting all incoming post and distribute to appropriate departments/persons
· Manage the onsite deliveries and distribute to the departments/persons
· Franking all outgoing post
· Managing stationary orders for the Den, Academy and training ground
General Club Accountabilities
· To ensure compliance with all relevant club policies, including safeguarding, health and safety polices.
· To ensure compliance with the club’s code of conduct.
· To build and maintain good working relationships both internally and externally, always maintaining a professional image when representing the club.
· To always maintain a flexible approach to work
· To promote equality, diversity and inclusion at the club, inline with our EDI Strategy.
Essential Requirements:
· Excellent written and verbal communication skills
· Competent with Microsoft office packages, particularly Word and Outlook
· Confident working alongside all member of staff
· A self-starter with a high level of initiative and proactivity
· Strong attention to detail
· Great communication skills with ability to inspire and motivate others
· Uses initiative with minimal supervision with the desire to proactively support the teams
· Flexible and willing to take on ad-hoc tasks
Desired Requirements:
· Experience in similar role(s) or environment.
· Outstanding customer service skills.
· Able to thrive in a fast-paced work environment
· Ability to tightly manage your time effectively and productively
· Remain calm under pressure
· Desire for continuous personal improvement
· An administration certificate and/or security certificate
Salary: Competitive (based on knowledge and experience)
Location: Millwall Football Club, John Berlyson Way, SE16 3LN
Responsible to: Head of Safety, Security & Operations
Hours of work: Monday to Friday, 9am - 5pm
To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.
Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk
Application Form Link: www.millwallfc.co.uk/club/currentvacancies/new-page-16
All applications need to be sent to recruit@millwallfc.co.uk
Due to the quantity of applicants expected, only those short-listed will be notified.
Closing date for applications: Monday 29th July 2024
A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.