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Events & Hires Operations Coordinator
| Dyddiad hysbysebu: | 04 Gorffennaf 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £25,036 (SCP 24) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Awst 2024 |
| Lleoliad: | Gateshead, NE8 2JR |
| Cwmni: | North Music Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 168 |
Crynodeb
Job Advert
Job Title: Events & Hires Operations Coordinator
Deadline for applications: Monday 15th July 2024
Reports to: Events & Hires Operations Manager
About The Glasshouse International Centre for Music
We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians
are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking
toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.
Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that
means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across
the North East and through live- streamed performances and digital lessons.
Feet stop. Eyes pop. Jaws drop.
That what we all want, isn’t it? Events that make people feel something. Or do something.
And that’s what we create every single day – whether it’s the elegant glamour of award ceremonies, the buzz of a brand launch or
the gravitas of international medical conventions and political party conferences.
From our gorgeous glass-domed space and amazing acoustics and lighting to our teams of seasoned event planners and detail-loving
tech support, we’re always working to wow each person who walks through our doors.
About the role
Welcome to the fun and dynamic world of our Events and Hires team! We're the creative wizards behind a wide array of events, from
international associations to well-known household brands. But that's not all—we also open our doors to schools, amateur choirs,
and other charitable organizations.
Join our team and dive into exciting projects like multi-day exclusive building hire conferences, glamorous gala dinners, epic
concerts and shows for up to 2,500 school kids, live media broadcasts, trade expos, and even location filming and photography.
You'll collaborate with colleagues and stakeholders, leveraging our unique venue and top-notch expertise to craft unforgettable
experiences tailored to each client's goals and budgets.
Get ready to plan and deliver a diverse lineup of events for associations, corporate clients, charities, and private groups. As
part of the Events & Hires team, you'll help us hit our income targets and maintain the highest service standards with your
creative and innovative flair.
Ready to make magic happen? Join us and let's create unforgettable moments together!
About you
Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds
like you, here are some specific types of experience that will help you hit the ground running.
It would be great if you had experience in:
* Excellent track record in customer service
* An understanding of live events in the MICE industry
*
Skills and knowledge of:
* Good standard of written and spoken English
* A passion for live events
* Highly organised
* Excellent communication skills
* Comfortable in working closely with a range of clients, across multiple sectors and at different seniority levels
* An understanding of emerging trends in the MICE industry and wider events sector
* Ability to work under own initiative and as part of a team
* Pragmatic and flexible approach to work, with the ability to prioritise and multi-task
It also helps if you have:
* Relevant event management, or hospitality industry, qualification
* Relevant health and safety qualification
* Supervisory experience
* Demonstrable experience in event delivery, individually and as part of a team
* Experience in achieving targets
* Demonstrable experience in admin of contracts and invoicing
* Event management experience
* An understanding of sustainability best practice
* A passion for creative food and drink
You’ll be responsible for:
* Plan and deliver assigned events, independently and/or as part of the team
* Support the Operations Manager on complex event delivery
* Develop strong relationships with your clients
* Maximise commercial income, including through secondary spending, where possible. Work as part of the team to achieve set sales
and delivery targets
* Work with all clients to creatively deliver events, ideation, plans and proposals, with a pragmatic and imaginative approach
* Develop excellent relationships with clients and stakeholders, maintaining the venue’s reputation for world-class event
delivery
* Actively identify opportunities for repeat events and clients, working to secure this business through effective account
management, supported by the Operations Manager and Sales Manager as required
* During event delivery days supervise the casual event liaison team
* Adhere to all relevant health, safety and safeguarding practices for all events, seeking guidance where needed
* Ensure that all invoicing and contracting is completed in accordance with set guidelines and timeframes
* Represent The Glasshouse at external events, trade shows, networking and meetings (regionally, nationally and internationally
as required)
* Represent the events & hires function at internal events and meetings
* Adhere to all team protocols and processes to ensure the best The Glasshouse experience for clients and delegates
* Deputise for the Operations Manager where required
* Support the Sales Manager and Sales Coordinator in sales and marketing activity during heightened demand
* Always adhere to health and safety guidelines in the workplace
* Actively role model The Glasshouse’s values
*
But don’t worry If you’re not a perfect match for the job description and criteria, we’d love you to apply anyway. We are more
interested in your determination, positivity, and willingness to get stuck in.
Our commitment to your development
At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So you’ll work
closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like
to develop your skills in a certain area, we want to hear about it.
This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through
training and support, we’ll help you develop the skills and knowledge you need to thrive in your role.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and
experiences are valued so everyone can be themselves.
Our venue and programs are for everyone, so we want to make sure this opportunity is available to everyone, no matter your
background or the challenges you’ve faced.
For example, we would love to hear from you if you:
* Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
* Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
* Grew up in a family receiving Universal Credit or state benefits
* Have ever lived in council or social housing or been on the housing register
* Have ever lived in sheltered accommodation or experienced homelessness
* Experienced being in care at any point in your life
* Have been a refugee or asylum seeker
* Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
racism
* These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
* We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people, and adults at risk
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those
that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.
Our application process: One round of interviews with a second interview if required
Closing date for applications: Mon 15th July
Interview date: Tues 23rd July
We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine,
so If you have any questions about the role or the application process, please contact Lois, People Coordinator at
recruitment@theglasshouseicm.org [recruitment@theglasshouseicm.org]
Job Title: Events & Hires Operations Coordinator
Deadline for applications: Monday 15th July 2024
Reports to: Events & Hires Operations Manager
About The Glasshouse International Centre for Music
We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians
are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking
toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.
Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that
means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across
the North East and through live- streamed performances and digital lessons.
Feet stop. Eyes pop. Jaws drop.
That what we all want, isn’t it? Events that make people feel something. Or do something.
And that’s what we create every single day – whether it’s the elegant glamour of award ceremonies, the buzz of a brand launch or
the gravitas of international medical conventions and political party conferences.
From our gorgeous glass-domed space and amazing acoustics and lighting to our teams of seasoned event planners and detail-loving
tech support, we’re always working to wow each person who walks through our doors.
About the role
Welcome to the fun and dynamic world of our Events and Hires team! We're the creative wizards behind a wide array of events, from
international associations to well-known household brands. But that's not all—we also open our doors to schools, amateur choirs,
and other charitable organizations.
Join our team and dive into exciting projects like multi-day exclusive building hire conferences, glamorous gala dinners, epic
concerts and shows for up to 2,500 school kids, live media broadcasts, trade expos, and even location filming and photography.
You'll collaborate with colleagues and stakeholders, leveraging our unique venue and top-notch expertise to craft unforgettable
experiences tailored to each client's goals and budgets.
Get ready to plan and deliver a diverse lineup of events for associations, corporate clients, charities, and private groups. As
part of the Events & Hires team, you'll help us hit our income targets and maintain the highest service standards with your
creative and innovative flair.
Ready to make magic happen? Join us and let's create unforgettable moments together!
About you
Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds
like you, here are some specific types of experience that will help you hit the ground running.
It would be great if you had experience in:
* Excellent track record in customer service
* An understanding of live events in the MICE industry
*
Skills and knowledge of:
* Good standard of written and spoken English
* A passion for live events
* Highly organised
* Excellent communication skills
* Comfortable in working closely with a range of clients, across multiple sectors and at different seniority levels
* An understanding of emerging trends in the MICE industry and wider events sector
* Ability to work under own initiative and as part of a team
* Pragmatic and flexible approach to work, with the ability to prioritise and multi-task
It also helps if you have:
* Relevant event management, or hospitality industry, qualification
* Relevant health and safety qualification
* Supervisory experience
* Demonstrable experience in event delivery, individually and as part of a team
* Experience in achieving targets
* Demonstrable experience in admin of contracts and invoicing
* Event management experience
* An understanding of sustainability best practice
* A passion for creative food and drink
You’ll be responsible for:
* Plan and deliver assigned events, independently and/or as part of the team
* Support the Operations Manager on complex event delivery
* Develop strong relationships with your clients
* Maximise commercial income, including through secondary spending, where possible. Work as part of the team to achieve set sales
and delivery targets
* Work with all clients to creatively deliver events, ideation, plans and proposals, with a pragmatic and imaginative approach
* Develop excellent relationships with clients and stakeholders, maintaining the venue’s reputation for world-class event
delivery
* Actively identify opportunities for repeat events and clients, working to secure this business through effective account
management, supported by the Operations Manager and Sales Manager as required
* During event delivery days supervise the casual event liaison team
* Adhere to all relevant health, safety and safeguarding practices for all events, seeking guidance where needed
* Ensure that all invoicing and contracting is completed in accordance with set guidelines and timeframes
* Represent The Glasshouse at external events, trade shows, networking and meetings (regionally, nationally and internationally
as required)
* Represent the events & hires function at internal events and meetings
* Adhere to all team protocols and processes to ensure the best The Glasshouse experience for clients and delegates
* Deputise for the Operations Manager where required
* Support the Sales Manager and Sales Coordinator in sales and marketing activity during heightened demand
* Always adhere to health and safety guidelines in the workplace
* Actively role model The Glasshouse’s values
*
But don’t worry If you’re not a perfect match for the job description and criteria, we’d love you to apply anyway. We are more
interested in your determination, positivity, and willingness to get stuck in.
Our commitment to your development
At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So you’ll work
closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like
to develop your skills in a certain area, we want to hear about it.
This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through
training and support, we’ll help you develop the skills and knowledge you need to thrive in your role.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and
experiences are valued so everyone can be themselves.
Our venue and programs are for everyone, so we want to make sure this opportunity is available to everyone, no matter your
background or the challenges you’ve faced.
For example, we would love to hear from you if you:
* Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
* Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
* Grew up in a family receiving Universal Credit or state benefits
* Have ever lived in council or social housing or been on the housing register
* Have ever lived in sheltered accommodation or experienced homelessness
* Experienced being in care at any point in your life
* Have been a refugee or asylum seeker
* Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
racism
* These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
* We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people, and adults at risk
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those
that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.
Our application process: One round of interviews with a second interview if required
Closing date for applications: Mon 15th July
Interview date: Tues 23rd July
We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine,
so If you have any questions about the role or the application process, please contact Lois, People Coordinator at
recruitment@theglasshouseicm.org [recruitment@theglasshouseicm.org]
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