Senior Administration Officer (Apprenticeship)
| Posting date: | 03 July 2024 |
|---|---|
| Salary: | £27,329 to £33,018 per year |
| Additional salary information: | National: £27,329 - £29,204 London: £31,185 - £33,018 |
| Hours: | Full time |
| Closing date: | 21 July 2024 |
| Location: | TW11 0JZ |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 355037/2 |
Summary
Do you care about the safety of products and want to protect people and places? Can we use your skills, knowledge and experience to enable UK business to thrive? If the answer is yes, then we would like to hear from you!
We are the Office for Product Safety and Standards (OPSS), part of the Department for Business & Trade (Previously the Department for Business, Energy and Industrial Strategy). We are here for the purpose of making regulation work to deliver real world impact. Regulation is a powerful Government tool to address market failures, influence behaviour and promote positive action. Crafted and delivered well, regulation can be an enabler of growth, innovation and efficiency.
Since early 2018 we have been building a positive and creative team that enjoys a position of influence and respect within an organisation that continues to grow, most recently with the addition of construction products regulation planned.
Our primary purpose is to protect people and places from product-related harm, ensuring consumers and businesses can buy and sell products with confidence.
Further information can be found on our website here.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. We embrace diversity and promote equality of opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. There is a guaranteed interview scheme (DCS) for people with disabilities who meet the minimum selection criteria.
We are Inclusive
We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible and recognise how important inclusivity is to achieve the best outcomes. We hope to attract applications from all underrepresented groups.
We will ensure that individuals with disabilities are provided reasonable accommodation if required to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
About the Team
The Operational Support Unit (OSU) is the ‘front door’ to the office, and we are a high-demand front-line team. We deliver outstanding customer service to both our internal and external customer base, providing reassurance and building confidence through our response to enquiries and everyday engagement with colleagues.
We work diligently to support other functional teams across OPSS, undertaking administrative duties to support our regulatory obligations and delivering our purpose.
We are also responsible for developing, implementing, and supporting processes to underpin multi-functional activities.
The successful candidate will be expected to undertake a Business Administrator Apprenticeship (Level 3).
The Business Administrator apprenticeship is a minimum of 12 months and should typically be completed within 18 months. The apprenticeship provides a highly transferable set of knowledge, skills and behaviours, which can be gained working across an organisation and its processes. The apprenticeship is a firm grounding in organisational operations and functional processes, as well as the wider working environment.
The apprenticeship will typically take between 12 and 18 months to complete. If you have not already achieved Level 2 English and Maths, you must do so before taking the end-point assessment.
Key Responsibilities
You will support the team across several workstreams, ensuring adherence to service standards, key performance indicators and associated service level agreements.
You will work in conjunction with your Senior Administration colleagues to:
- Receiving, handling, and cataloguing of products in line with agreed evidence handling protocols with the need to work cross site on occasion.
- Support the Operational Management, of OSU workstreams.
- Undertake the role of Task Manager by proactively supporting the delivery of administrative tasks across all work streams.
- Undertake senior level administrative tasks to ensure the effective delivery of OSU work-strands.
- Act as the first critical issue point across all work-strands, problem solving and using initiative to support and guide colleagues, raising issues as vital and where appropriate ensuring that prior scrutiny and challenge is given prior to issue.
- Undertake Quality Assurance on all workstreams, reporting results to provide complete visibility.
- Undertake the collation and reporting of statistics for all OSU workstreams.
- Develop team processes and procedures to ensure they reflect the current working environment.
- Ensure service standards and all SLAs are adhered, utilising resource and work allocation to support the requirements of the team
- Leading your own development in line with the OSU Skills and Proficiency Matrix and attend courses including but not limited to Forklift Licence Training, red snapper, and manual handling training.
- Support Major Incidents across OPSS in a reactive manner.
- Work closely with OSU management and colleagues across the Office to support the developments and refinements of IT platforms in place.
- Active attendance, to all relevant meetings which will enable the effective management OSU work-strands.
- Provide reassurance and information to increase consumer confidence.
- Utilise all resources available ensuring that work being undertaken is completed at the most appropriate level.