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88284 - Major Incident Manager (IT)
| Dyddiad hysbysebu: | 27 Mehefin 2024 |
|---|---|
| Cyflog: | £39,868 i £50,039 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | The national salary range is £39,868 - £43,535, London salary range is £45,824 - £50,039. Your salary will be dependent on your base location. National: £39868 - £43535 (which may include an allowance of up to £2057) London: £45824 - £50039 (which may include an allowance of up to £2251) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Gorffennaf 2024 |
| Lleoliad: | UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 88284 |
Crynodeb
Major Incident Manager (IT)
Location: National
Closing Date: 11th July
Interviews: w/c 22nd and 29th July (TBC)
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £39868 - £43535 (which may include an allowance of up to £2057) London: £45824 - £50039 (which may include an allowance of up to £2251)
Working pattern: Full-time, part-time, flexible working
Contract Type: Permanent
Vacancy number: 88284
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Major Incident Manager here at Justice Digital, to be part of our warm and collaborative Service Operations team.
This role aligns against Senior IT Service Manager from the Government Digital and Data Framework.
As a Major Incident Manager, you will contribute to the improvement, enhancement and delivery of a high performing Major Incident Management service consistently delivered across the MoJ Estate. This includes diverse portfolios such as MoJ HQ, LAA, HMPPS, HMCTS. Essential to your success will be the ability to build and maintain effective relationships with internal and external suppliers, MoJ stakeholders and business users. You will be responsible for the control of High Priority and Major Incidents to resolution.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Operate and maintain the incident management process, procedures and policies.
You will be responsible for the control and management of IT High Priority and IT Major Incidents to resolution.
Manage the service components to ensure they meet the business needs and performance targets.
Drive the resolution of major issues by internal and external suppliers via workaround or permanent fix. Forming collaborative action plans with specific actions, owners and deadlines, ensuring these are completed.
Send communications providing details of a high priority to agreed receivers, in an agreed time frame as detailed in the MoJ process and procedure.
Ability to prioritise multiple high priority incident issues at any given time without sacrificing users experience of MoJ IT Services.
Complete the Major Incident Review (MIR) process for all high priority incidents and major incidents. Ensuring the MIR is complete and documented, identifying lessons learnt and actions that need to be complete to ensure the incident does not reoccur.
In the event a high priority incident is resolved via a workaround, you will engage with the Problem team for the root cause to be identified and resolved where possible.
Build effective relationships with internal and external suppliers, business representatives, Service/Product owners and ITSM colleagues to be able to triage a high impacting incident, to ensure the right people are engaged at the right time through to resolution.
Represents the team on all Change Advisory Boards, Major Change walk through, and support Early Live Support (ELS) where necessary.
Confidently identify and gather data that will enable the creation of reports that provides intelligent information for Management Information (MI), reoccurring incident, identification of underlying/unidentified issues that can be proactively managed and support the reduction of IT Incidents by identify preventative measures.
Responsible for identifying, implementing and supporting continual service improvements and can deliver best practice against Incident Management workflows in the form of knowledge articles or work instructions.
Identifying and raising risks with the relevant supporting data ensuring they are logged and owners are assigned.
Continuity management - Manages the runbooks for service continuity. This includes managing the processes around service continuity and testing the runbooks to ensure that service availability can be maintained in any event.
Be part of the “Out Of Hours” Major Incident support team. The out of hours period is defined as weekday evenings from 19.00 through to 07.00 the next day, and 24/7 across weekends and bank holidays.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Location: National
Closing Date: 11th July
Interviews: w/c 22nd and 29th July (TBC)
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £39868 - £43535 (which may include an allowance of up to £2057) London: £45824 - £50039 (which may include an allowance of up to £2251)
Working pattern: Full-time, part-time, flexible working
Contract Type: Permanent
Vacancy number: 88284
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Major Incident Manager here at Justice Digital, to be part of our warm and collaborative Service Operations team.
This role aligns against Senior IT Service Manager from the Government Digital and Data Framework.
As a Major Incident Manager, you will contribute to the improvement, enhancement and delivery of a high performing Major Incident Management service consistently delivered across the MoJ Estate. This includes diverse portfolios such as MoJ HQ, LAA, HMPPS, HMCTS. Essential to your success will be the ability to build and maintain effective relationships with internal and external suppliers, MoJ stakeholders and business users. You will be responsible for the control of High Priority and Major Incidents to resolution.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Operate and maintain the incident management process, procedures and policies.
You will be responsible for the control and management of IT High Priority and IT Major Incidents to resolution.
Manage the service components to ensure they meet the business needs and performance targets.
Drive the resolution of major issues by internal and external suppliers via workaround or permanent fix. Forming collaborative action plans with specific actions, owners and deadlines, ensuring these are completed.
Send communications providing details of a high priority to agreed receivers, in an agreed time frame as detailed in the MoJ process and procedure.
Ability to prioritise multiple high priority incident issues at any given time without sacrificing users experience of MoJ IT Services.
Complete the Major Incident Review (MIR) process for all high priority incidents and major incidents. Ensuring the MIR is complete and documented, identifying lessons learnt and actions that need to be complete to ensure the incident does not reoccur.
In the event a high priority incident is resolved via a workaround, you will engage with the Problem team for the root cause to be identified and resolved where possible.
Build effective relationships with internal and external suppliers, business representatives, Service/Product owners and ITSM colleagues to be able to triage a high impacting incident, to ensure the right people are engaged at the right time through to resolution.
Represents the team on all Change Advisory Boards, Major Change walk through, and support Early Live Support (ELS) where necessary.
Confidently identify and gather data that will enable the creation of reports that provides intelligent information for Management Information (MI), reoccurring incident, identification of underlying/unidentified issues that can be proactively managed and support the reduction of IT Incidents by identify preventative measures.
Responsible for identifying, implementing and supporting continual service improvements and can deliver best practice against Incident Management workflows in the form of knowledge articles or work instructions.
Identifying and raising risks with the relevant supporting data ensuring they are logged and owners are assigned.
Continuity management - Manages the runbooks for service continuity. This includes managing the processes around service continuity and testing the runbooks to ensure that service availability can be maintained in any event.
Be part of the “Out Of Hours” Major Incident support team. The out of hours period is defined as weekday evenings from 19.00 through to 07.00 the next day, and 24/7 across weekends and bank holidays.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!