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Repairs Co-ordinator - Hybrid Working
| Dyddiad hysbysebu: | 27 Mehefin 2024 |
|---|---|
| Cyflog: | £32,226.56 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Gorffennaf 2024 |
| Lleoliad: | Rushden, Northamptonshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 4 ddiwrnod yr wythnos |
| Cwmni: | Longhurst Group Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | LHG1015232 |
Crynodeb
Are you someone with a keen eye for detail and enjoy working in a fast-paced environment, looking for an exciting role within an organisation committed to improving lives? Are you customer focused and wanting to develop your career in the Social Housing sector? If so, our Repairs Co-ordinator role could be the perfect job for you…
Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Responsive Repairs team are critical to ensuring our housing stock is well maintained to a high standard for all of our customers.
As a Repairs Co-ordinator at Longhurst Group, you will play a crucial role in assisting the Repairs team to oversee our responsive and void repairs service, ultimately ensuring that our homes are maintained to the highest standard. Further key responsibilities are listed below:
Administrative responsibilities including - raising orders, variations and purchase orders.
Communicating effectively and professionally with customers to keep them informed of works and support any comments or concerns to resolution.
Prepare documentation for meetings including the agenda, minutes of the meetings, project progress documents and summary reports.
Monitor closed complaints and commitments on our dashboard to ensure full completion.
Log tenant’s requests for improvements and coordinate permission responses.
In order to be successful in application for our Repairs Co-ordinator role, you will have previous experience in providing excellent customer service and have a strong background in administrative duties.
Our Repairs Co-ordinator role operates in a hybrid capacity contracted to 36.25 hours per week. To us, this means a minimum of 1 day p/week spent in either our Rushden or Peterborough offices for collaboration with colleagues across the Group, with the remainder of the week working from home (subject to business needs - we are open to discussion around how this is built into working weeks). A large portion of our Responsive Repairs team also work in a hybrid nature, meeting in the Rushden or Peterborough office on a regular basis.
This is a hugely exciting time to join Longhurst Group – not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Repairs Co-ordinator opportunity will help to improve the lives of our customers and their homes. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry.
What you receive from us
A competitive 28-day annual leave entitlement plus bank holidays
Pension Scheme with contributions matched by us up to 8.5%
Life Cover of three times your annual salary (as part of pension scheme membership)
Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine
Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
Free Eye Tests
Free flu vaccinations
Investment in your personal development through our extensive learning and development opportunities.
Professional subscription for membership fees relating to your role, paid for by us
Family friendly, carers leave plus other paid leave
Long Service Awards
Carers Networking Group and resources to support Unpaid Carers
How to apply
Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Vetting Requirements
The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.
Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.
Equal Opportunities
As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.
We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.
Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Responsive Repairs team are critical to ensuring our housing stock is well maintained to a high standard for all of our customers.
As a Repairs Co-ordinator at Longhurst Group, you will play a crucial role in assisting the Repairs team to oversee our responsive and void repairs service, ultimately ensuring that our homes are maintained to the highest standard. Further key responsibilities are listed below:
Administrative responsibilities including - raising orders, variations and purchase orders.
Communicating effectively and professionally with customers to keep them informed of works and support any comments or concerns to resolution.
Prepare documentation for meetings including the agenda, minutes of the meetings, project progress documents and summary reports.
Monitor closed complaints and commitments on our dashboard to ensure full completion.
Log tenant’s requests for improvements and coordinate permission responses.
In order to be successful in application for our Repairs Co-ordinator role, you will have previous experience in providing excellent customer service and have a strong background in administrative duties.
Our Repairs Co-ordinator role operates in a hybrid capacity contracted to 36.25 hours per week. To us, this means a minimum of 1 day p/week spent in either our Rushden or Peterborough offices for collaboration with colleagues across the Group, with the remainder of the week working from home (subject to business needs - we are open to discussion around how this is built into working weeks). A large portion of our Responsive Repairs team also work in a hybrid nature, meeting in the Rushden or Peterborough office on a regular basis.
This is a hugely exciting time to join Longhurst Group – not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Repairs Co-ordinator opportunity will help to improve the lives of our customers and their homes. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry.
What you receive from us
A competitive 28-day annual leave entitlement plus bank holidays
Pension Scheme with contributions matched by us up to 8.5%
Life Cover of three times your annual salary (as part of pension scheme membership)
Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine
Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
Free Eye Tests
Free flu vaccinations
Investment in your personal development through our extensive learning and development opportunities.
Professional subscription for membership fees relating to your role, paid for by us
Family friendly, carers leave plus other paid leave
Long Service Awards
Carers Networking Group and resources to support Unpaid Carers
How to apply
Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Vetting Requirements
The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.
Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.
Equal Opportunities
As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.
We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.
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