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Visitor Experience Assistant
| Posting date: | 26 June 2024 |
|---|---|
| Salary: | £12.92 per hour |
| Additional salary information: | £23,973 (Pro rata) (£12.92 per hour) |
| Hours: | Part time |
| Closing date: | 24 July 2024 |
| Location: | City of Edinburgh, EH1 1JF |
| Company: | National Museums Scotland |
| Job type: | Permanent |
| Job reference: | ORG4809-NMS49674 |
Summary
Visitor Experience Assistant - Part time | 17.5 hours
Salary: £23,473 (Pro rata where needed) (based on full-time 37 hours)/(£12.15 per hour)
Hours: 17.5 hours per week | 5 days across Seven
Location: Edinburgh (Chambers Street)
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.
Benefits of joining us as our Visitor Experience Assistant:
Annually alongside your salary of £24,937, the National Museums of Scotland contributes £7,234 towards you being a member of the Civil Service Pension Scheme.
A generous annual leave of 28.5 days – rising to 33.5 after 5 years (Pro-rata for part timers). Plus 8 paid days public holidays
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
Exclusive discounts on both local and national High Street and online retailers
A range of wellbeing benefits including Employee Assistance Programme 24/7
Flexible working options such as hybrid working, part time working, paid special leave, career breaks and unpaid leave
Access to all the above and more from day one of employment.
About the Visitor Experience Assistant role:
You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!
As a Visitor Experience Assistant at National Museums Scotland you will:
Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
Promote and support a broad range of public programmes, exhibitions and events
Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.
Skills and experience we're looking for in our Visitor Experience Assistant:
Ability to demonstrate an exceptional standard of customer service
Effective communication skills
Ability to demonstrate a keen and genuine interest in working with the public
Experience of working in a customer facing role.
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.
Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.
The closing date for this role is 11/07/2024. The Selection Event is likely to take place week commencing 15/07/2024.
Salary: £23,473 (Pro rata where needed) (based on full-time 37 hours)/(£12.15 per hour)
Hours: 17.5 hours per week | 5 days across Seven
Location: Edinburgh (Chambers Street)
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.
Benefits of joining us as our Visitor Experience Assistant:
Annually alongside your salary of £24,937, the National Museums of Scotland contributes £7,234 towards you being a member of the Civil Service Pension Scheme.
A generous annual leave of 28.5 days – rising to 33.5 after 5 years (Pro-rata for part timers). Plus 8 paid days public holidays
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
Exclusive discounts on both local and national High Street and online retailers
A range of wellbeing benefits including Employee Assistance Programme 24/7
Flexible working options such as hybrid working, part time working, paid special leave, career breaks and unpaid leave
Access to all the above and more from day one of employment.
About the Visitor Experience Assistant role:
You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!
As a Visitor Experience Assistant at National Museums Scotland you will:
Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
Promote and support a broad range of public programmes, exhibitions and events
Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.
Skills and experience we're looking for in our Visitor Experience Assistant:
Ability to demonstrate an exceptional standard of customer service
Effective communication skills
Ability to demonstrate a keen and genuine interest in working with the public
Experience of working in a customer facing role.
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.
Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.
The closing date for this role is 11/07/2024. The Selection Event is likely to take place week commencing 15/07/2024.