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Tenant Voice Manager
| Posting date: | 26 June 2024 |
|---|---|
| Salary: | £37,336 to £40,221 per year |
| Hours: | Full time |
| Closing date: | 07 July 2024 |
| Location: | Ormskirk, Lancashire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | West Lancashire Borough Council |
| Job type: | Permanent |
| Job reference: |
Summary
Are you passionate about making a difference and listening to feedback to shape and change how services are delivered working in collaboration with our tenants?
About the role:
If you are customer focused and want to make a difference ,we have an exciting opportunity in Housing services for the role of Tenant Voice Manager.
You will have responsibility for developing and embedding our revised Tenant Engagement approaches and optimising new opportunities for tenant involvement, ensuring that the diverse needs of the community are met.
You will be responsible for ensuring that the tenant voice is at the heart of service design and delivery whilst facilitating inclusive engagement events and activities across the Borough.
You will provide guidance, direction and support and expertise to Service Leads and have best practice knowledge of customer engagement and the regulatory requirements for social housing providers.
You will ensure that we provide a range of opportunities and incentives for involvement.
You will work with involved tenants to support training and scrutiny of housing services and performance and that tenant feedback is acted upon and used to improve services and tenant satisfaction.
You will also be responsible for the development, implementation, and review of performance measures for all aspects of tenant engagement and service standards to ensure that we continue to provide transparency.
What we are looking for:
We are looking for someone who is a positive and confident leader, who can think strategically and guide the service and support others to ensure tenants are meaningfully engaged.
We are looking for someone who will collaboratively and can motivate and inspire tenants working alongside our groups and individuals to build capacity, skills, source training and learning for involved tenants
We are looking for an excellent communicator and someone who is committed to making a difference and can effectively engage and facilitate involvement to ensure a range of views influences decision making.
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.
To find out more about the role call Jane Maguire 01695585003
About the role:
If you are customer focused and want to make a difference ,we have an exciting opportunity in Housing services for the role of Tenant Voice Manager.
You will have responsibility for developing and embedding our revised Tenant Engagement approaches and optimising new opportunities for tenant involvement, ensuring that the diverse needs of the community are met.
You will be responsible for ensuring that the tenant voice is at the heart of service design and delivery whilst facilitating inclusive engagement events and activities across the Borough.
You will provide guidance, direction and support and expertise to Service Leads and have best practice knowledge of customer engagement and the regulatory requirements for social housing providers.
You will ensure that we provide a range of opportunities and incentives for involvement.
You will work with involved tenants to support training and scrutiny of housing services and performance and that tenant feedback is acted upon and used to improve services and tenant satisfaction.
You will also be responsible for the development, implementation, and review of performance measures for all aspects of tenant engagement and service standards to ensure that we continue to provide transparency.
What we are looking for:
We are looking for someone who is a positive and confident leader, who can think strategically and guide the service and support others to ensure tenants are meaningfully engaged.
We are looking for someone who will collaboratively and can motivate and inspire tenants working alongside our groups and individuals to build capacity, skills, source training and learning for involved tenants
We are looking for an excellent communicator and someone who is committed to making a difference and can effectively engage and facilitate involvement to ensure a range of views influences decision making.
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.
To find out more about the role call Jane Maguire 01695585003