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Band 4 Patient Pathway Navigator Oncology - Barnet
| Posting date: | 25 June 2024 |
|---|---|
| Salary: | £29,460.00 to £31,909.00 per year |
| Additional salary information: | £29460.00 - £31909.00 a year |
| Hours: | Full time |
| Closing date: | 09 July 2024 |
| Location: | Barnet, EN5 3DJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9391-24-1446 |
Summary
General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply. Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate. Review the actions and instructions generated from the transcription service when requested. Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member. Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy. Respond to requests from clinicians to type up urgent letters when required. Ensure all patient demographics and contact details are kept up to date on Cerner. When accessing patient records ensure computerised tracking systems are used appropriately. Phone patients to provide instructions, reminders and information where necessary. Attend and participate in meetings relevant to the role as required. Provide patient navigation services for satellite and off site locations. Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list. Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times. Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies. Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action. Other specialty specific duties commensurate with the grade of this post, as agreed within individual specialties. PATIENT PATHWAY PLANNING Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway. Ensure that simple tests or pre-investigations have been ordered where necessary. Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work. Arrange transport (in line with trust procedure) and translation services where necessary. Identify and seek to resolve bottlenecks or delays in the patients pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures. Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow- up appointments) as directed by the clinicians in line with the clinical pathway and the patients individual needs to prevent multiple hospital attendances. Monitor clinic lists to assess workflow and escalate any issues where necessary. Ensure the patient understands their care pathway and is aware of appointments and any changes. Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team. Ensure all appointments are compliant with the Trust Access Policy and national targets. Where appointments are cancelled these should be rebooked within the appropriate time frame.