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Service Desk Engineer
| Dyddiad hysbysebu: | 25 Mehefin 2024 |
|---|---|
| Cyflog: | £30,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Up to £30,000 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Gorffennaf 2024 |
| Lleoliad: | Northamptonshire, NN17 5AF |
| Cwmni: | BCA Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ORG3669-AOS107 HS1 |
Crynodeb
Job Title: Service Desk Engineer
Salary: Up to £30,000
Location: Hybrid working, home & BCA Rockingham (monthly visits)
Working Hours: Monday - Friday, 40 hours
Job Status: Permanent
The Constellation Automotive Group is the largest vertically integrated digital car marketplace in Europe, combining the leading digital brands across the segments of Consumer to Business (C2B), Business to Business (B2B) and Business to Consumer (B2C). Across our digital platforms we exceed £20billion of Gross Merchandises Value (‘GMV’) on an annual basis. This includes market leading brands such as BCA, We Buy Any Car, cinch and Marshall.
https://www.constellationautomotive.com/
The Constellation Technology Team provides a group-wide set of Technology Products and Services across the Constellation Automotive Group.
An exciting opportunity has arisen within a rapidly growing software company. Working with some of the world’s best-known companies, as a Service Desk Engineer your primary role will be to manage a support work queue and be responsible for maintenance on the live environment.
AutosOnShow was established in 2010 and is a successful global software development company providing video and imaging solutions to a number of clients across the automotive industry. Expanding into global markets, the business is going through a period of rapid growth and expansion and has won numerous awards for its video and imaging solutions including Microsoft Innovation of the Year Award and Retail Week Digital Excellence Award.
The Role:
Communicate with customers and users via phone and email to troubleshoot and diagnose issues
Troubleshoot technical issues using remote tools and gather diagnostic information
Writing and updating support cases on a ticketing system
Writing and updating feature requests and bug reports for the development team
Creating and updating internal documentation and wiki guides
Cover emergency / urgent support issues on weekends and bank holidays as part of the on-call rota
You Will Have:
2 years of experience working within a support department
Great verbal and written communication skills both with customers and other team members
Proficient with Microsoft office package
Basic TCP/IP networking knowledge, Gateways, Subnet masks, DNS
Windows Operating System desktop administration
Working experience of SQL statements
Desktop administration
The ability to work well in a team or as an individual
Advantageous but not essential:
Experience of IOS operating system
Experience of the following:
Filezila
json formatting
TeamViewer
Eset AntiVirus
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
Salary: Up to £30,000
Location: Hybrid working, home & BCA Rockingham (monthly visits)
Working Hours: Monday - Friday, 40 hours
Job Status: Permanent
The Constellation Automotive Group is the largest vertically integrated digital car marketplace in Europe, combining the leading digital brands across the segments of Consumer to Business (C2B), Business to Business (B2B) and Business to Consumer (B2C). Across our digital platforms we exceed £20billion of Gross Merchandises Value (‘GMV’) on an annual basis. This includes market leading brands such as BCA, We Buy Any Car, cinch and Marshall.
https://www.constellationautomotive.com/
The Constellation Technology Team provides a group-wide set of Technology Products and Services across the Constellation Automotive Group.
An exciting opportunity has arisen within a rapidly growing software company. Working with some of the world’s best-known companies, as a Service Desk Engineer your primary role will be to manage a support work queue and be responsible for maintenance on the live environment.
AutosOnShow was established in 2010 and is a successful global software development company providing video and imaging solutions to a number of clients across the automotive industry. Expanding into global markets, the business is going through a period of rapid growth and expansion and has won numerous awards for its video and imaging solutions including Microsoft Innovation of the Year Award and Retail Week Digital Excellence Award.
The Role:
Communicate with customers and users via phone and email to troubleshoot and diagnose issues
Troubleshoot technical issues using remote tools and gather diagnostic information
Writing and updating support cases on a ticketing system
Writing and updating feature requests and bug reports for the development team
Creating and updating internal documentation and wiki guides
Cover emergency / urgent support issues on weekends and bank holidays as part of the on-call rota
You Will Have:
2 years of experience working within a support department
Great verbal and written communication skills both with customers and other team members
Proficient with Microsoft office package
Basic TCP/IP networking knowledge, Gateways, Subnet masks, DNS
Windows Operating System desktop administration
Working experience of SQL statements
Desktop administration
The ability to work well in a team or as an individual
Advantageous but not essential:
Experience of IOS operating system
Experience of the following:
Filezila
json formatting
TeamViewer
Eset AntiVirus
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability