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Customer Service Officer
| Dyddiad hysbysebu: | 21 Mehefin 2024 |
|---|---|
| Cyflog: | £24,294 i £26,421 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Gorffennaf 2024 |
| Lleoliad: | Tamworth, Staffordshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Tamworth Borough Council |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: |
Crynodeb
TAMWORTH BOROUGH COUNCIL
CUSTOMER SERVICES
Customer Service Officer
£24,294 - £26,421 per annum
Hybrid working contract
37 hours per week
Temporary contract until 30 June 2026
Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is a borough with much to be proud of. Our transport links, unique shopping experience, developing town centre, green spaces, leisure offer, including our cultural and wide-ranging outdoor events programme, as well as our heritage buildings, all help make it a great place to live, work, study, and visit.
In addition to all that Tamworth already has to offer, exciting times are ahead as we embark on a period of significant transformation. Multi-million-pound projects, such as the Future High Street Fund development will help to bring about lasting change and improvements in the future. This will assist with our mission to restore Tamworth town centre as the beating heart of the community, a place that people want to visit, rather than a place they have to visit.
Working for Tamworth Borough Council is more than just a job, it’s about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering its aims and objectives. We can’t do this without skilled and ambitious workforce working in a positive environment empowered to do their best.
Tamworth Borough Council’s customer service team is at the heart of council services. We are looking for an enthusiastic and highly motivated individual to join our vibrant team where you will be delivering exceptional customer experiences and working to resolve enquiries at first point of contact.
Each day brings a different challenge; you will need to be a great team player and confident communicator.
This role requires frequent contact with our customers, handling enquiries across several channels including telephone, face to face and digital. You will take ownership for, and resolve, a wide range of enquiries relating to council services - some of which may be technical. These will include housing benefits, council tax, information centre and housing. You will effectively signpost customers to partner agencies where necessary, ensuring a seamless customer service experience.
Flexibility around working patterns, excellent customer service skills and computer literacy are essential, as well as being able to embrace new technologies by developing and promoting our digital services and supporting our customers with their online journey.
To apply for this role the following experience is beneficial, however not essential as training will be provided:
• Excellent communication and interpersonal skills with the ability to tailor your approach to meet the needs of our diverse customer base.
• The ability to work efficiently under pressure using your own initiative both independently and as part of a wider team in a fast-paced environment.
• To have knowledge and/or experience of delivering customer services across multiple contact channels
• Customer Service focused with an empathetic approach when dealing with challenging customer interactions.
• Confident in the use of computers and an awareness of digital customer service systems
This is a hybrid working contract, there is a requirement for some of the duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role please contact Grant Watson, Senior Customer Service Officer via email (grant-watson@tamworth.gov.uk) or by calling 01827 709 488, or Debra Lee, Customer Experience Operations Manager, via email (debra-lee@tamworth.gov.uk) or by calling 01827 709635.
For further information and to apply please visit Tamworth BC Jobs.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.
Closing date: 7 July 2024
Interview dates: Week commencing 15 July 2024
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.
CUSTOMER SERVICES
Customer Service Officer
£24,294 - £26,421 per annum
Hybrid working contract
37 hours per week
Temporary contract until 30 June 2026
Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is a borough with much to be proud of. Our transport links, unique shopping experience, developing town centre, green spaces, leisure offer, including our cultural and wide-ranging outdoor events programme, as well as our heritage buildings, all help make it a great place to live, work, study, and visit.
In addition to all that Tamworth already has to offer, exciting times are ahead as we embark on a period of significant transformation. Multi-million-pound projects, such as the Future High Street Fund development will help to bring about lasting change and improvements in the future. This will assist with our mission to restore Tamworth town centre as the beating heart of the community, a place that people want to visit, rather than a place they have to visit.
Working for Tamworth Borough Council is more than just a job, it’s about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering its aims and objectives. We can’t do this without skilled and ambitious workforce working in a positive environment empowered to do their best.
Tamworth Borough Council’s customer service team is at the heart of council services. We are looking for an enthusiastic and highly motivated individual to join our vibrant team where you will be delivering exceptional customer experiences and working to resolve enquiries at first point of contact.
Each day brings a different challenge; you will need to be a great team player and confident communicator.
This role requires frequent contact with our customers, handling enquiries across several channels including telephone, face to face and digital. You will take ownership for, and resolve, a wide range of enquiries relating to council services - some of which may be technical. These will include housing benefits, council tax, information centre and housing. You will effectively signpost customers to partner agencies where necessary, ensuring a seamless customer service experience.
Flexibility around working patterns, excellent customer service skills and computer literacy are essential, as well as being able to embrace new technologies by developing and promoting our digital services and supporting our customers with their online journey.
To apply for this role the following experience is beneficial, however not essential as training will be provided:
• Excellent communication and interpersonal skills with the ability to tailor your approach to meet the needs of our diverse customer base.
• The ability to work efficiently under pressure using your own initiative both independently and as part of a wider team in a fast-paced environment.
• To have knowledge and/or experience of delivering customer services across multiple contact channels
• Customer Service focused with an empathetic approach when dealing with challenging customer interactions.
• Confident in the use of computers and an awareness of digital customer service systems
This is a hybrid working contract, there is a requirement for some of the duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role please contact Grant Watson, Senior Customer Service Officer via email (grant-watson@tamworth.gov.uk) or by calling 01827 709 488, or Debra Lee, Customer Experience Operations Manager, via email (debra-lee@tamworth.gov.uk) or by calling 01827 709635.
For further information and to apply please visit Tamworth BC Jobs.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.
Closing date: 7 July 2024
Interview dates: Week commencing 15 July 2024
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.
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