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Section Lead

Job details
Posting date: 20 June 2024
Salary: £25,000 to £30,000 per hour
Additional salary information: Competitive
Hours: Full time
Closing date: 19 July 2024
Location: Bristol, City of, BS1 6TP
Company: TLT LLP
Job type: Permanent
Job reference: 3711


We are recruiting for a Section Lead to manage and supervise a small team of Legal Administrators and support the Operations Manager in our Managed Legal Services (MLS) team in Bristol.

As a Section Lead within MLS you will join a growing team that is a key element of the Firm’s “Future Ready” strategy. This is a junior management position overseeing a small team of Legal Administrators and ensuring effective collaboration, task performance, and professional development. Section Leads in MLS provide the critical front line management function ensuring the firm delivers on it’s obligations to our clients.

Your Role

As Section Leader, your day to day remit includes:

  • Line management of up to 10 Legal Administrators including performance management, career development, discipline and welfare support with HR.
  • Actively manage work levels, quality and resources within your Section.
  • Monitor and supervise the quality and completion of tasks allocated to your Section workflows ensuring timely completion of tasks and escalating issues.
  • Actively monitor Section MI, identify patterns/trends and discuss findings with Project Manager / Legal Lead and MLS Operations Manager
  • Routinely monitoring working methods alongside MLS Operations Manager to identify inefficiencies and areas of risk. Taking steps to escalate (considering relevance and impact on wider team).
  • Holding regular team meetings ensuring that the team are kept informed of relevant developments and their team's progress and performance.
  • Using various management tools and methods, managing work quality, policy compliance and standards, including MI.
  • Ensuring supervision meetings and appraisals are conducted. Working with MLS Operations Manager and HR to actively manage and improve staff related issues, e.g. poor performance, sickness, absence levels.
  • Support the Operations manager to develop talent within the team by identifying individual potential.
  • Supporting team members in achieving agreed objectives through delegation, coaching, mentoring and training.
  • Actively promoting the firm culture and team ethos.
  • Support the MLS Legal Operations Manager with the training and induction of new starters
  • Take ownership of knowledge management and query log and escalate any queries that require further review.
  • Foster a positive and inclusive work environment, promoting teamwork and accountability.
  • Supporting the Operations Manager in recruitment activities including shortlisting and interviewing of candidates.

Your Skills and Experience

  • Experience managing tasks in a service delivery industry essential
  • Experience with MS Office software (Outlook. Excel, Word etc) essential
  • Leadership and people management skills and experience of line management essential
  • Good communication skills to articulate information verbally, visually and in writing in a clear, concise fashion so that the key message is understood is required.
  • Basic knowledge of and be able to use common functions of relevant computer applications with appropriate training.
  • Legal experience preferred
  • The ability to understand and apply different task processes.
  • Experience with Legal or banking case management systems.
  • Experience working in a regulated environment where formal programme governance and controls are required.
  • Ability to work under pressure and to tight requirement deadlines.
  • Good organisational skills to manage competing priorities.

Your Team

TLT identified the creation of the Managed Legal Service team as a critical element of the firm’s strategy. Managed Legal Services is a rapidly growing team that provides a range of services and legal resources supporting all business groups across the firm. MLS sits firmly at the centre of the TLT future way of working and will enable the firm to:

  • Meet client expectations relating to our operational expertise and capabilities.
  • Enable us to improve our competitiveness and the value offered to our clients.
  • Diversify our product offerings; increasing our responsiveness to future opportunities and helping us to win more work.
  • Enable us to maximise efficiencies in our business, building on the successes and experience in each group.
  • More systematically resource & be able to handle peaks in demand.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

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