Call Handler | Oxford University Hospitals NHS Foundation Trust
| Dyddiad hysbysebu: | 20 June 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £22,816 - £24,336 Per annum pro rata |
| Oriau: | Full time |
| Dyddiad cau: | 20 July 2024 |
| Lleoliad: | Banbury, OX16 2EZ |
| Cwmni: | Oxford University Hospitals NHS Foundation Trust |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 6412809/321-MRC-6196934-B3-1 |
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Patient administration underpins the patient journey, supporting clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder will provide a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department.
Your new job
The Oxfordshire Sexual Health Service is a fast-paced unit and requires someone who will be excited by being part of a caring team delivering services to patients across Oxfordshire. This is a fantastic opportunity for someone looking for a job in a challenging and dynamic environment.
You
The successful candidate will need to demonstrate a range of skills including effective communication, empathy, self-motivation and a desire to work as part of a team as well as having good experience and knowledge of using MS Office.
Your new department
We hope our team will reflect the diversity seen in our clinics. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please get in touch and we will guide you through the application process.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
RESPONSIBILITIES
Clinic Support
• to answer patient telephone queries and book appointments or advise accordingly
• to update patient details on patient record systems
• to assist with reception cover at work base during periods of staff shortages due to absence/vacancies
General
• to maintain patient confidentiality at all times.
• to demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• to provide a robust administration function that underpins the delivery of a high-quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• to have a flexible approach to work, such as covering other job roles at different sites at an appropriate grade and to include varying working hours to ensure the service maintains a minimum level of cover during its operating hours of 08:30 to 19:30.
• to contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
• to attend meetings and training as required to maintain an up-to-date working knowledge of Service and Trust procedures
• to be familiar with the Business Continuity Plan at the work base
• to act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade.
This job description should be regarded only as a guide to the duties required and is not intended to be definitive. It may be reviewed in the light of the changing circumstances following consultation with the post holder. The job description does not form part of the contract of employment.
RISK MANAGEMENT
The management of risk is the responsibility of everyone and will be achieved within a progressive, honest and open environment.
Staff will be provided with the necessary education, training and support to enable them to meet this responsibility.
Staff should be familiar with the
• Major Incident Policy
• Fire Policy
and should make themselves familiar with the ‘local response’ plan and their role within that response.
RESPONSIBILITIES FOR HEALTH & SAFETY
The post holder is responsible for ensuring that all duties and responsibilities of this post are carried out in compliance with the Health & Safety at Work Act 1974, Statutory Regulations and Trust Policies and Procedures. This will be supported by the provision of training and specialist advice where required.
INFECTION CONTROL
Infection Control is everyone’s responsibility. All staff, both clinical and non-clinical, are required to adhere to the Trust’s Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA.
All staff employed by the OUHFT have the following key responsibilities:
• Staff must decontaminate their hands prior to and after direct patient contact or contact with the patient’s surroundings.
• Staff members have a duty to attend mandatory infection control training provided for them by the Trust.
• Staff members who develop an infection (other than common colds and illness) that may be transmittable to patients have a duty to contact Occupational Health.
CHILDREN’S RIGHTS
The post holder will endeavour at all times to uphold the rights of children and young people in accordance with the UN Convention Rights of the Child.
SAFEGUARDING CHILDREN AND VULNERABLE ADULTS
The Trust is committed to safeguarding children and vulnerable adults throughout the organisation. As a member of the trust there is a duty to assist in protecting patients and their families from any form of harm when they are vulnerable.
INFORMATION GOVERNANCE
All staff must complete annual information governance training. If you have a Trust email account this can be completed on-line, otherwise you must attend a classroom session. For further details, go to the Information Governance intranet site.
DATA QUALITY
Data quality is a vital element of every member of staff’s job role. The Oxford University Hospitals recognises the importance of information in the provision of patient care and in reporting on its performance. Data quality is therefore crucial in ensuring complete, timely and accurate information is available in support of patient care, clinical governance, performance management, service planning, and financial and resource planning and performance.
All staff should ensure that they have read and understood the Trust’s Data Quality Policy
This advert closes on Monday 1 Jul 2024