Hospitality Assistant
| Dyddiad hysbysebu: | 20 June 2024 |
|---|---|
| Cyflog: | £12 per hour |
| Gwybodaeth ychwanegol am y cyflog: | Company pension scheme and great ticket offers! |
| Oriau: | Part time |
| Dyddiad cau: | 03 July 2024 |
| Lleoliad: | Plymouth |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Theatre Royal Plymouth |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | TM052 |
Crynodeb
With an exciting programme of performances coming up, we are looking to add to our team of Hospitality Assistants to help support the theatre during this busy period.
Hospitality Assistants will work across any of TRPs’ retail outlets delivering excellent customer service, serving refreshments, barista style drinks, merchandise, and food.
We are offering zero hour positions with start dates from w/c 15/07/24. Each shift will range from 3½ to 6 hours and will include mornings, afternoons and/or evenings. Successful applicants for this position will need to be flexible and be available to work a minimum of three shifts per week including at least 1 weekend day (3 Saturdays out of 4 is required). You must be available over the Christmas period where close to full time hours may be available.
The Role
We have highlighted below the key customer service responsibilities for the role:
Welcome, engage and interact with patrons as they arrive at any of our retail outlets.
Preparing sales points for ice cream, confectionery, programmes, merchandise, food and drink and deliver an exceptional, positive and warm standard of service
Pass on easy-to-follow information to our ticket holders to help guide them to their seating areas and have confidence to assist guests who request access support
Respond proactively and positively to customer enquiries
Taking food orders and serving food and drinks
Look after the audience during the show, identify and help resolve any issues relating to patron behaviour, comfort and safety.
Understand our emergency evacuation procedures and implement when required
Handling of Cash and card payments
To help you deliver fantastic customer service, you will:
Attend pre-performance briefings prior to show which will advise on show details and helpful information
Adopt a proactive approach to the punctual opening and closing of all retail outlets
Keep the retail outlets clean, tidy, presentable and fully stocked at all times adhering hygiene procedures.
Report any issues relating to safety, security and maintenance to the House Management team
Develop a good working knowledge of health & safety, food hygiene, safeguarding, security and licencing regulations
Hospitality Assistants will work across any of TRPs’ retail outlets delivering excellent customer service, serving refreshments, barista style drinks, merchandise, and food.
We are offering zero hour positions with start dates from w/c 15/07/24. Each shift will range from 3½ to 6 hours and will include mornings, afternoons and/or evenings. Successful applicants for this position will need to be flexible and be available to work a minimum of three shifts per week including at least 1 weekend day (3 Saturdays out of 4 is required). You must be available over the Christmas period where close to full time hours may be available.
The Role
We have highlighted below the key customer service responsibilities for the role:
Welcome, engage and interact with patrons as they arrive at any of our retail outlets.
Preparing sales points for ice cream, confectionery, programmes, merchandise, food and drink and deliver an exceptional, positive and warm standard of service
Pass on easy-to-follow information to our ticket holders to help guide them to their seating areas and have confidence to assist guests who request access support
Respond proactively and positively to customer enquiries
Taking food orders and serving food and drinks
Look after the audience during the show, identify and help resolve any issues relating to patron behaviour, comfort and safety.
Understand our emergency evacuation procedures and implement when required
Handling of Cash and card payments
To help you deliver fantastic customer service, you will:
Attend pre-performance briefings prior to show which will advise on show details and helpful information
Adopt a proactive approach to the punctual opening and closing of all retail outlets
Keep the retail outlets clean, tidy, presentable and fully stocked at all times adhering hygiene procedures.
Report any issues relating to safety, security and maintenance to the House Management team
Develop a good working knowledge of health & safety, food hygiene, safeguarding, security and licencing regulations