Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Business Administrator - Children’s Single Point of Access (CSPOA)
| Dyddiad hysbysebu: | 20 Mehefin 2024 |
|---|---|
| Cyflog: | £23,500 i £25,979 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mehefin 2024 |
| Lleoliad: | Reading, Berkshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Reading Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | BFC0725 |
Crynodeb
Brighter Futures for Children
Business Administrator – Children’s Single Point of Access (CSPOA)
Full-time, permanent post
About us
Brighter Futures for Children (BFfC) is a not-for-profit company, owned by, but independent of, Reading Borough Council. Although we are independent, we are very much part of the Reading Family. Our people enjoy all of benefits as other Council employees including membership of the Local Government Pension Scheme and continuous service.
We work closely with partners in the local community and key organisations including Reading Borough Council, policy, public health, and voluntary groups. We are responsible for the delivery of children’s social care, early help & prevention, education services (including SEND). This also includes fostering and adoption, the Youth Offending Service, and traded services with schools.
Our main aim is to protect and enhance the lives of the children of Reading. We help families find long-term solutions to ensure children lead happy, healthy, and successful lives.
About the role
Dealing with and responding to a variety of contacts from members of the public and professionals including telephone calls and face to face clients ensuring appropriate message taking or signposting with clear, precise, and accurate information. Responding accurately to standard Frequently Asked Questions (FAQ’s)
Level 1 Customer Care competency to all service users/contacts (as a minimum)
Accurate and timely data entering onto appropriate electronic document management systems
Monitoring and ensuring the forwarding/signposting from team mailboxes
Opening the post and logging/forwarding as appropriate
Preparing documents, scanning and indexing onto appropriate systems e.g., Mosaic
Updating service information packs when required
Copy typing/formatting confidential client reports and other client related documentation
Commitment to safeguarding and the welfare of children and vulnerable adults
To undertake any appropriate training to develop skills in meeting the changing needs of service users and the council
The role includes:
Working as part of the front door team to deal with initial contacts.
Attention to detail is essential.
This role involves highly confidential information that must be treated appropriately to safeguard children.
Skills/experience required:
Strong attention to detail
High level of customer service
Strong administrative skills
Ability to prioritise and work in a high paced environment
Commitment to safeguarding
Personal resilience
Ability to follow defined processes accurately and in a timely manner
A competitive salary alongside a range of benefits including:
A competitive salary alongside a range of benefits including:
Local Government Pension Scheme with generous employer contribution
Incremental holidays starting with 26 days plus public holidays (rising to 33 after 10 years’ service)
Discounted Child Care (on site nursery)
Cycle to work scheme.
Season train ticket loans
Salary Sacrifice Car Lease Scheme
A range of local shopping discounts
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Inclusion and Diversity
We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.
We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.
Asking for Adjustments
Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.
If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.
Closing Date: 27th June 2024
Interview Date : 4th July 2024
We look forward to hearing from you!
Business Administrator – Children’s Single Point of Access (CSPOA)
Full-time, permanent post
About us
Brighter Futures for Children (BFfC) is a not-for-profit company, owned by, but independent of, Reading Borough Council. Although we are independent, we are very much part of the Reading Family. Our people enjoy all of benefits as other Council employees including membership of the Local Government Pension Scheme and continuous service.
We work closely with partners in the local community and key organisations including Reading Borough Council, policy, public health, and voluntary groups. We are responsible for the delivery of children’s social care, early help & prevention, education services (including SEND). This also includes fostering and adoption, the Youth Offending Service, and traded services with schools.
Our main aim is to protect and enhance the lives of the children of Reading. We help families find long-term solutions to ensure children lead happy, healthy, and successful lives.
About the role
Dealing with and responding to a variety of contacts from members of the public and professionals including telephone calls and face to face clients ensuring appropriate message taking or signposting with clear, precise, and accurate information. Responding accurately to standard Frequently Asked Questions (FAQ’s)
Level 1 Customer Care competency to all service users/contacts (as a minimum)
Accurate and timely data entering onto appropriate electronic document management systems
Monitoring and ensuring the forwarding/signposting from team mailboxes
Opening the post and logging/forwarding as appropriate
Preparing documents, scanning and indexing onto appropriate systems e.g., Mosaic
Updating service information packs when required
Copy typing/formatting confidential client reports and other client related documentation
Commitment to safeguarding and the welfare of children and vulnerable adults
To undertake any appropriate training to develop skills in meeting the changing needs of service users and the council
The role includes:
Working as part of the front door team to deal with initial contacts.
Attention to detail is essential.
This role involves highly confidential information that must be treated appropriately to safeguard children.
Skills/experience required:
Strong attention to detail
High level of customer service
Strong administrative skills
Ability to prioritise and work in a high paced environment
Commitment to safeguarding
Personal resilience
Ability to follow defined processes accurately and in a timely manner
A competitive salary alongside a range of benefits including:
A competitive salary alongside a range of benefits including:
Local Government Pension Scheme with generous employer contribution
Incremental holidays starting with 26 days plus public holidays (rising to 33 after 10 years’ service)
Discounted Child Care (on site nursery)
Cycle to work scheme.
Season train ticket loans
Salary Sacrifice Car Lease Scheme
A range of local shopping discounts
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Inclusion and Diversity
We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.
We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.
Asking for Adjustments
Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.
If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.
Closing Date: 27th June 2024
Interview Date : 4th July 2024
We look forward to hearing from you!
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.