Travel Complaints Investigator
| Dyddiad hysbysebu: | 19 June 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Up to £28,000 dependent on experience |
| Oriau: | Full time |
| Dyddiad cau: | 19 July 2024 |
| Lleoliad: | REDHILL, SURREY, RH1 1PR |
| Cwmni: | AXA UK |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 240005QP |
Crynodeb
Are you ready to embark on an exciting journey as a Complaints Investigator?
We place our customers at the centre of everything we do. While we strive to provide the best service, we understand that there might be times when we fall short. That's why our dedicated Complaints Team plays a crucial role in addressing concerns and to enhance the customer journey and experience.
This role sits within our Travel Department and as our new Complaints Investigator, you will be at the forefront of handling escalations and complaints within regulatory timelines, offering vital support and guidance to fellow team members in the resolution of each case. Your role involves conducting thorough investigations, and where necessary, providing valuable feedback to suggest improvements based on received complaints.
You’ll be working Monday – Friday 9am – 5pm. We offer Hybrid working contracts which gives you the chance to have a work/life balance, we ask you attend our office in Redhill a minimum of 2 days per week.
What will my day look like?
Responding to customers, clients and underwriters’ notifications of complaints.
Advising customers of complaint decisions and confirm in writing.
Sharing initiatives to reduce the volume, cost, and impact of complaints.
Managing and responding to complaints within agreed processes and budgetary guidelines.
Assisting in the management complaints referred to Ombudsman service.
Ensuring effective and timely administration of complaints and providing feedback to the business on improvement opportunities
We place our customers at the centre of everything we do. While we strive to provide the best service, we understand that there might be times when we fall short. That's why our dedicated Complaints Team plays a crucial role in addressing concerns and to enhance the customer journey and experience.
This role sits within our Travel Department and as our new Complaints Investigator, you will be at the forefront of handling escalations and complaints within regulatory timelines, offering vital support and guidance to fellow team members in the resolution of each case. Your role involves conducting thorough investigations, and where necessary, providing valuable feedback to suggest improvements based on received complaints.
You’ll be working Monday – Friday 9am – 5pm. We offer Hybrid working contracts which gives you the chance to have a work/life balance, we ask you attend our office in Redhill a minimum of 2 days per week.
What will my day look like?
Responding to customers, clients and underwriters’ notifications of complaints.
Advising customers of complaint decisions and confirm in writing.
Sharing initiatives to reduce the volume, cost, and impact of complaints.
Managing and responding to complaints within agreed processes and budgetary guidelines.
Assisting in the management complaints referred to Ombudsman service.
Ensuring effective and timely administration of complaints and providing feedback to the business on improvement opportunities