Warning
This job advert has expired and applications have closed.
Level 2 Adjudicator
| Posting date: | 18 June 2024 |
|---|---|
| Salary: | £34,200.57 per year |
| Hours: | Full time |
| Closing date: | 24 June 2024 |
| Location: | UK |
| Remote working: | Fully remote |
| Company: | The Property Ombudsman |
| Job type: | Permanent |
| Job reference: |
Summary
Level 2 Adjudicator
Salary: £34,200.57
Permanent
Full time/Part time
Location: Home based with occasional travel
As an Adjudicator, you will use your excellent analytical ability and emotional intelligence to get to the heart of unresolved disputes between agents and their customers, often with large volumes of written evidence. You will apply sound reasoning to reach logical decisions. Excellent communication skills, both written and oral, and sound judgement will enable you to draw and share reasonable conclusions, as well as draft reasoned arguments in any reports of your findings.
With a passion for excellent customer service and standards, you will ensure that the service you provide has the consumer and agents at the heart of our work. The ability to build effective relationships and rapport with consumers and agents to support the resolution of complaints is a crucial element of the role. You will continually liaise with both parties to ensure you understand the scope of the complaint and manage expectations from the onset to support the understanding and thus acceptance of final decisions.
Resilience is a key attribute when dealing with complaints, you will need to show determination and empathy, whilst remaining impartial, often in the face of direct and personal challenge. You will have the ability to demonstrate empathy, whilst maintaining transparent, direct and diplomatic communications. You will be capable of delivering quality, consistently, under pressure and managing a high workload to meet targets.
To be successful as an Adjudicator you will have:
• Excellent communication and negotiation skills, written and verbal.
• Ability to weigh up large volumes of written material, make balanced decisions
and produce a detailed written report on findings.
• Ability to manage a significant caseload with competing deadlines.
• Ability to work under pressure to meet targets.
• Ability to use initiative to reach fair and reasonable outcomes.
• Strong prioritising, problem-solving and organisational skills.
• Computer literate.
How to apply
Applications for this post will be accepted until 5pm Wednesday 24th June 2024 (previous applicants need not apply), however we may close the vacancy before this date if we have received the right level of applicants. If you feel you have the experience and skills for the position, please apply now by email. All applicants must prove they live and have the right to work in the UK.
TPO Values Statement
TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the knowledge and skills to meet our criteria to apply for this role.
Salary: £34,200.57
Permanent
Full time/Part time
Location: Home based with occasional travel
As an Adjudicator, you will use your excellent analytical ability and emotional intelligence to get to the heart of unresolved disputes between agents and their customers, often with large volumes of written evidence. You will apply sound reasoning to reach logical decisions. Excellent communication skills, both written and oral, and sound judgement will enable you to draw and share reasonable conclusions, as well as draft reasoned arguments in any reports of your findings.
With a passion for excellent customer service and standards, you will ensure that the service you provide has the consumer and agents at the heart of our work. The ability to build effective relationships and rapport with consumers and agents to support the resolution of complaints is a crucial element of the role. You will continually liaise with both parties to ensure you understand the scope of the complaint and manage expectations from the onset to support the understanding and thus acceptance of final decisions.
Resilience is a key attribute when dealing with complaints, you will need to show determination and empathy, whilst remaining impartial, often in the face of direct and personal challenge. You will have the ability to demonstrate empathy, whilst maintaining transparent, direct and diplomatic communications. You will be capable of delivering quality, consistently, under pressure and managing a high workload to meet targets.
To be successful as an Adjudicator you will have:
• Excellent communication and negotiation skills, written and verbal.
• Ability to weigh up large volumes of written material, make balanced decisions
and produce a detailed written report on findings.
• Ability to manage a significant caseload with competing deadlines.
• Ability to work under pressure to meet targets.
• Ability to use initiative to reach fair and reasonable outcomes.
• Strong prioritising, problem-solving and organisational skills.
• Computer literate.
How to apply
Applications for this post will be accepted until 5pm Wednesday 24th June 2024 (previous applicants need not apply), however we may close the vacancy before this date if we have received the right level of applicants. If you feel you have the experience and skills for the position, please apply now by email. All applicants must prove they live and have the right to work in the UK.
TPO Values Statement
TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the knowledge and skills to meet our criteria to apply for this role.