Infrastructure Analyst
| Posting date: | 18 June 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 July 2024 |
| Location: | London, EC2M 4AA |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00234369 |
Summary
Join us as an Infrastructure Analyst
Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
We’re here for our customers whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern which included weekend overtime and out of hours support
What you'll do
As an Infrastructure Analyst, you’ll be providing input to and supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You’ll be supporting the delivery of a robust production management service for relevant infrastructure platforms.
In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.
Your role will involve:
- Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
- Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
- Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
- Building relationships with platform, domain and relevant cross-domain stakeholders
- Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations
The skills you'll need
To succeed in this role, you’ll have desktop support experience with an advanced skillset and a robust work ethic. You'll have application support experience, including Office 365, Zoom, Diligent and Teams.
Additionally you'll support Microsoft’s Windows NT operating system, including Windows 10, Teams, Active Directory and Copilot. You'll also support mobile devices, including Office 365, RSA tokens, Blackberry Enterprise Server (BES) and Citrix workspace to support corporate and personal mobile devices.
We’ll also look to you to demonstrate:
- Experience of supporting multiple desktop solutions, including, DaaS, (Desktop as a Service), VCSe, Moonshot and physical PCs
- Strong working knowledge of the security and integrity of IT systems, data, policies, and procedures, implementing appropriate measures to protect against cyber threats and unauthorized access
- The ability to investigate and resolve complex technical issues and interact with colleagues at all levels, including senior management, and board level colleagues