Visitor Assistant (Full time Part time)
| Dyddiad hysbysebu: | 17 Mehefin 2024 |
|---|---|
| Cyflog: | £13.15 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 01 Gorffennaf 2024 |
| Lleoliad: | London, London, SW7 2DD |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Science Museum Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | SMG02905_1718629105 |
Crynodeb
About us
The Science Museum's world-class collection forms an enduring record of scientific, technological, and medical advancement from across the globe. As part of the world leading Science Museum Group, the Science Museum in London is known for its inspiring collections and excellent visitor experience delivered to over 3 million visitors a year!
We find that colleagues get the most from their time at the Museum when they are the most engaged versions of themselves. And we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.
About the roles
We are looking for a range of permanent Visitor Assistants to work in our Visitor Experience or Visitor Fundraising Teams.
In both opportunities available, you will be delivering the highest standards of customer service by providing a warm welcome at the museum entrance to our diverse museum audiences.
You will also manage visitor flow at the entrance and within the museum spaces, and look after ticketing points. You will be actively promoting all that the museum has to offer, including up selling our commercial and retail activities and encouraging Gift Aid and email opt-ins. This ensures that we meet our targets whilst providing memorable experiences.
You will find Day in the Life descriptions and more information about each Team in the Vacancy Information Packs listed under 'Attachments' on the vacancy listing on our website
About the opportunities
Visitor Experience Assistants:
- Full time, 35 hours - 7 hours per day (usually 9:15 - 5:15, 9:30 - 5:30 or 10-6) on a fixed rota pattern working every other weekend.
- Weekend Part time, 14 Hours - 7 hours per day (usually 9:15 - 5:15, 9:30 - 5:30 or 10-6) every Saturday and Sunday
- Weekend Part time, 10 Hours - 5 hours per day (usually 10-3 or 11-4) every Saturday and Sunday
Visitor Fundraiser:
- Weekend Part time, 14 Hours - 7 hours per day (usually 9:15 - 5:15) every Saturday and Sunday
Regardless of your experience in customer service roles, if you're eager to excel with your great communication skills and proactivity, we want to hear from you!
About you
You have a friendly and accommodating approach to a range of people and a willingness to acquire the skills to become truly visitor-focused.
You will be a true advocate for the Museum - with the ability to absorb information and communicate this in a positive and engaging way. Using your great communication skills, you will actively approach or encourage donations from our diverse audiences.
As a keen team player, you enjoy working with and supporting others. Some of our stations are the most lively and busy locations in the Museum, where you can appreciate the excitement of our visitors, whilst acting with initiative during our quieter periods.
Applying
There will be an opportunity in the application process to specify which role (Visitor Fundraiser or Visitor Experience Assistant) and hours you prefer - or if you're open to both!
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
- Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 35 days annual leave (full time equivalent), along with flexible policies which support you and your home life.
- Health & Dental Insurance. Extra peace of mind, from day one.
- All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.