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Out of hours Despatcher | Berkshire Healthcare NHS Foundation Trust

Job details
Posting date: 17 June 2024
Salary: Not specified
Additional salary information: £24,008 - £25,553 per annun, pro rata (incl of HCAS)
Hours: Part time
Closing date: 17 July 2024
Location: Wokingham, RG41 2RE
Company: Berkshire Healthcare NHS Foundation Trust
Job type: Permanent
Job reference: 6401232/371-CHS571


Westcall,the GP out of hours service for Berkshire West is looking for motivated and driven individuals to joinourOut of HoursOperationsteamon a part-time basis. Hybrid working once training in office completed

You will bepart ofour dynamicoperational teamwhoare thefirst point of contact via telephone,forbothpatients and healthcare professionals across Berkshire,supporting referrers to makereferralstotheWestcallserviceandother community services.

We are looking for individuals with a high attention to detail,whocanworkcomfortablyin afast-pacedenvironment, communicateconfidentlyvia thetelephoneandhaveexperienceinmanaging challenging conversationsin a sensitive manner.

Flexibility and the availability toworkadditionalhourson an ad-hoc basisduringovernights and weekends is desirable. e are recruitingforthefollowingon weekday evenings, weekday overnights from midnight and during the day and evening on Saturdays.


Monday,Wednesdayand Fridayeveningsfrom 6pm

Saturday 12noon–6pm

Every other week

Tuesday midnight to 8am Wednesday


Saturday evening from 6pm

Pleasesubmitapplications for a combination of two ormore shifts,clearly outliningwithin your application whichof the above detailedshiftsyou are applying for. Successful candidates will be expected to offer availability on bank holidaysincluding those over festive periods includingChristmasand Easter

• Answer incoming calls in a courteous,helpfuland professional mannerrepresentingtheinitialcontact with the service. Ensure that patients’ contact details are entered accurately onto the system databases.

• Receiving incoming referrals to the Berkshire Integrated Hub and collect supporting information from the referrer,patientand other agencies. Tomonitorthe Berkshire Integrated hub mailbox for incoming referrals

• Toensure incoming referrals are processedin a timely mannerto meet service requirements and are referred onto theappropriate service, ensuring all supporting documentation is completed and referred on.

• Efficient andaccuraterecording of data on the Adastra and RIO electronic patient management systems including details of clinical symptoms, relevant past medicalhistoryand medication whereappropriate.

• Assistother members of the operational team including nursing, reception and driving staff with complex andchallengingsituations including emergency calls, patient complaints and security issues.

• Assistingoperational shift leads with managingworkflow,despatchingand allocation of work to clinical colleagues.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.

The “must haves” for you to be considered for this role: 

• Excellent written and verbal communication skills,experience ofconfidently communicatingvia the telephone and in managing challenging conversations in a sensitive manner.

• The ability to work effectively individually and as part of ateam

• The ability to remain calm underpressure

• A patientcenteredattitude

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips- see the help with your application document attached once you click apply.

If you're someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Averil Spackman on or on 0118904777.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

This advert closes on Monday 1 Jul 2024

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.