Regional Supervisor
| Dyddiad hysbysebu: | 13 June 2024 |
|---|---|
| Oriau: | Full time |
| Dyddiad cau: | 13 July 2024 |
| Lleoliad: | CB1 2JW |
| Cwmni: | Mitie |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 55162 |
Crynodeb
-Pro-actively demonstrate and work to the Company's values• Ensure self and team carry out duties in accordance with all Health and Safety procedures, Codes of Practice and Statutory Regulations• Ensure all tasks are carried out to the highest standard of customer service and that work is completed on time, within budget and meets Service Level Agreements or Key Performance Indicators• Undertake supervision, coaching, support and development for team members• Day to day management of mobile engineers including conduct, performance, attendance and capability. Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with the support and advice of HR.• Build effective relationships with the client, answering queries, keeping them informed about site activities and developments• Identify opportunities for, and then organise and manage to completion, any additional works in accordance with any repair and replacement contractual requirements• Act as the primary point of contact for all Customer Services team queries• Monitor, co-ordinate and manage services provided by specialists and/or sub-contractors• Undertake scheduled audits on the performance of the subcontractors to ensure their performance continues to provide the best value-for-money service• Ensure compliance for all necessary Permit to Work Systems• Assist in the implementation of improvements to procedures and systems, making recommendations as appropriate
WHAT WE ARE LOOKING FOR
-Has a background in facilities and operational management • Can demonstrate understanding and leading by example for health and safety.
-Understands the relevance of tool box talks and safe systems of working.
-Proficient in Microsoft Office.• Holds relevant professional qualifications (e.g. mechanical, electrical, building services, air conditioning/refrigeration) - minimum standard C&G level III or equivalent• Understands the administration and application of a PPM system• Able to understand and act on both verbal and written instructions/procedures• Computer literate• Flexibility over working hours (may be required to work evenings and weekends to ensure work is co-ordinated / completed), may be required to provide back up cover on the standby and call out duties as and when required
-Full UK Driver's license
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.