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Enterprise Service Management Administrator (Hornbill)
| Posting date: | 13 June 2024 |
|---|---|
| Salary: | £31,529.41 to £35,649.18 per year, pro rata |
| Additional salary information: | dependent on experience |
| Hours: | Full time |
| Closing date: | 28 June 2024 |
| Location: | Leeds, West Yorkshire |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Change Grow Live |
| Job type: | Permanent |
| Job reference: | 2024-13928 |
Summary
Change Grow Live is deeply committed to positively impacting the lives of those using our services. Guided by our core values of being open, compassionate and bold and our team members apply these daily to achieve our objective of helping people change the direction of their lives, grow as individuals and live life to its full potential.
We are excited to welcome an ESM Administrator to provide technical expertise for our newly implemented ESM (Hornbill) across services within Change Grow Live, ensuring that is effectively maintained, managed and developed.
You will be working out of our Brighton, Leeds or London bases.
Where: Brighton / Leeds / London
Hours: 37.5 per week
Salary: £31,529.41 - £35,649.18 pro rata (dependent on experience)
Key Activities:
Maintenance of the existing automation and workflows for the corporate spaces e.g., IT and HR.
Facilitation of scoping, requirements gathering and development of new automations.
Ensuring all knowledge base areas are up to date and in line with policies and requirements of the organisation.
Collaboration with agreed points of contact within corporate services to maintain the ESM.
Ensuring the security levels across the ESM are functional and protects each departments data.
Ability to identify risks and issues within the ESM and escalate to the appropriate person.
Act as a technical expert for the ESM.
Develop all required reports to ensure information sharing and gathering for the ESM.
Responsible for the management and upkeep of the technical and business health of the ESM, in line with Change Grow Live’s Application Portfolio Management requirements.
General Terms of Reference:
Essential Criteria:
ITIL V3 or V4 knowledge.
Understanding of Power Bi or equivalent.
Previous experience of utilising an ITSM or ESM.
Strong communication skills and the abilities to work collaboratively in and across teams.
Technical awareness to interact with utility scripts and gather technical details for reporting.
Basic knowledge of scripting (ability to learn quickly is sufficient).
Experience with requirements captures, user testing, and documentation.
Education, knowledge and experience (desirable):
Experience of using Hornbill as an ITSM or ESM.
Experience of development and maintenance of workflows and automation within an ITSM or ESM.
We’re looking for someone who:
Possesses self-belief, is steady in the face of obstacles, and challenges in the right way.
Has the patience and compassion to work with individuals and teams.
Is self-aware, reflective, and invested in their personal development.
Is a team player – collaborative, open to new ideas and ways of working.
Is comfortable with ambiguity and able to adapt to situations as they occur.
Passionate about making sure no one is excluded when it comes to technology.
Someone who loves learning new skills and sharing them with others.
This post is subject to a DBS check at a basic level.
Amendments: This description accurately reflects the present position; it may be amended and reviewed. Any change will be made following a proper period of consultation.
We are excited to welcome an ESM Administrator to provide technical expertise for our newly implemented ESM (Hornbill) across services within Change Grow Live, ensuring that is effectively maintained, managed and developed.
You will be working out of our Brighton, Leeds or London bases.
Where: Brighton / Leeds / London
Hours: 37.5 per week
Salary: £31,529.41 - £35,649.18 pro rata (dependent on experience)
Key Activities:
Maintenance of the existing automation and workflows for the corporate spaces e.g., IT and HR.
Facilitation of scoping, requirements gathering and development of new automations.
Ensuring all knowledge base areas are up to date and in line with policies and requirements of the organisation.
Collaboration with agreed points of contact within corporate services to maintain the ESM.
Ensuring the security levels across the ESM are functional and protects each departments data.
Ability to identify risks and issues within the ESM and escalate to the appropriate person.
Act as a technical expert for the ESM.
Develop all required reports to ensure information sharing and gathering for the ESM.
Responsible for the management and upkeep of the technical and business health of the ESM, in line with Change Grow Live’s Application Portfolio Management requirements.
General Terms of Reference:
Essential Criteria:
ITIL V3 or V4 knowledge.
Understanding of Power Bi or equivalent.
Previous experience of utilising an ITSM or ESM.
Strong communication skills and the abilities to work collaboratively in and across teams.
Technical awareness to interact with utility scripts and gather technical details for reporting.
Basic knowledge of scripting (ability to learn quickly is sufficient).
Experience with requirements captures, user testing, and documentation.
Education, knowledge and experience (desirable):
Experience of using Hornbill as an ITSM or ESM.
Experience of development and maintenance of workflows and automation within an ITSM or ESM.
We’re looking for someone who:
Possesses self-belief, is steady in the face of obstacles, and challenges in the right way.
Has the patience and compassion to work with individuals and teams.
Is self-aware, reflective, and invested in their personal development.
Is a team player – collaborative, open to new ideas and ways of working.
Is comfortable with ambiguity and able to adapt to situations as they occur.
Passionate about making sure no one is excluded when it comes to technology.
Someone who loves learning new skills and sharing them with others.
This post is subject to a DBS check at a basic level.
Amendments: This description accurately reflects the present position; it may be amended and reviewed. Any change will be made following a proper period of consultation.