ICT Officer (System and Support Administrator) - Digital Education Team - EDN27773
| Dyddiad hysbysebu: | 11 Mehefin 2024 |
|---|---|
| Cyflog: | £26,788.00 i £30,751.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Mehefin 2024 |
| Lleoliad: | Edinburgh, EH14 2SU |
| Cwmni: | The City of Edinburgh Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | EDN27773 |
Crynodeb
Job Description
Corporate Services
ICT Officer (System and Support Administrator)
Wester Hailes Education Centre
Salary: £26,778 - £30,751
Hours: 36 per week
We are looking to recruit an enthusiastic individual to join the Digital Education Team as an ICT Officer (System and Support Administrator). This individual will work closely with colleagues from Education Services, Digital Services and IT partner providers. The Digital Education Team provide system support and developments to the education estate. Support is provided to Early Years, Primary, Secondary, Special and wider education teams.
We are looking for an individual who has a keen interest in digital technologies that support learning and teaching. Prior experience in the provision of support for education technologies is preferred. The Digital Education Team works with a range of systems and supports a broad customer base, as such we are looking for an individual who is skilled in balancing multiple support demands.
The ICT Officer (System Support) will work in a hybrid manner. Support may be provided to educational settings remotely or occasionally via a site visit. ICT Officers may work from the Digital Education Team office, from home or on site at various CEC schools/EY settings.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Follow us on Twitter at @edincounciljobs
Requirements
Qualifications, training & professional membership
- The post holder should be qualified to SQA Level or equivalent in an appropriate subject(s), however, suitable compensating experience in a relevant field would also be appropriate
Essential - Qualification in IT Development or Service Management (such as ITIL)
Desirable - SVQ4 level or equivalent in an appropriate discipline.
Desirable
Responsibilities
The successful candidate will demonstrate evidence of the following experience,
knowledge, skills and understanding. Evidence will be sought for selection purposes.
EXPERIENCE
- Experience in ICT Support and administration. Essential
- Supporting Business Areas and, on occasions, the Council, on cross Council and/or agency programmes ensuring that the interests of the Council are secured together with senior staff if appropriate. Essential
- Experience of working flexibly in an environment where strategic change and continuous improvement exist. Essential
- Experience of operating in a number of multi-disciplinary teams working to deliver specific project(s)/ work packages. Desirable
KNOWLEDGE, SKILLS AND UNDERSTANDING
- Proven ability to deliver and/or contribute to projects and work streams.
Essential - Present issues effectively and clearly at a variety of forums and have a sound appreciation of the complexity and diversity of Council business.
Essential - Must be able to present issues effectively and clearly at a variety of forums.
Essential - Knowledge and understanding of ICT and digital technologies
Desirable - Demonstrable influencing and negotiating skills. Desirable
- An understanding of the political processes within local authorities.
Desirable
The Individual
Applicants will also be measured against the following competencies as per the
Competency Level outlined in Our Competency & Values Framework:
Customer focused
- is respectful and courteous to customers/clients
- understands and resolves customer/clients needs
- takes opportunities to improve customer/client service
- is aware of service levels expected and strives to meet them
- seeks and acts on feedback from customers/clients
- supports others when dealing with customers/clients.
Works Effectively with others
- treats others in a fair and equal manner
- considers and respects other peoples ideas/opinions
- co-operates with others in the workplace
- adapts own views and ideas for the good of the team
- goes out of their way to help others.
Managing change
- is willing to try new or different ways of working
- displays a flexible attitude to duties and responsibilities
- reprioritises own work when deadlines are changed
- helps others to adapt to change.
Taking Ownership and Responsibility
- manages own time effectively and works productively
- responds positively to feedback and takes appropriate action
- ensures own knowledge and skills are sufficient for the job
- considers how own behaviour affects others and changes accordingly
- recognises and acts when something needs to be done.
Communicating Effectively
- listens carefully and asks questions if understanding is unclear
- uses simple and clear language
- seeks advice when necessary
- provides clear and accurate information
- uses appropriate body language and eye contact.
Planning and Decision Making
- works in a planned and organised way
- follows instructions and procedures
- understands what decisions can be taken within own duties and makes them when required
- takes account
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