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Account Manager

Job details
Posting date: 10 June 2024
Hours: Full time
Closing date: 30 June 2024
Location: NN4 7SL
Company: Mitie
Job type: Permanent
Job reference: 54514


Role and responsibility;

-To have full responsibility for the delivery and management of sufficient resources, ensuring a secure and safe environment for the customer to operate within.

-To manage all Mitie services operating on across the customers locations to ensure they meet the SLA's and financial agreements

-Responsible for direct reports and development of (operation manager's/training manager/QHSE manager/administrators) assigned to support the retail account.

-The position will be pivotal to the successful delivery and as such will have extensive interaction with the customer and the company.

-To be responsible for the day to day contact, and the key customer decision maker for local arrangements and therefore, must be able to think and deliver at a strategic, operational and day to day level.

-The successful delivery of this role will be achieved through the development of a collaborative working relationship with the customers senior stakeholder and Mitie management. Strong relationships with key stakeholders which must be built on trust and mutual respect, to develop a partnership to shape the clustomers future strategy.

-The execution of the responsibilities, of the role, paying due regard to the lawful and ethical standards involved, ensuring compliance with relevant legislation.

-Directing the operational management team and site based team responsible for employees across a range of services, disciplines and retail sites, delivering an integrated security and facilities service.

-Achieve commercial objectives for both Mitie and the customer with profit and loss accountability

The ideal candidate would have;

 Demonstrable skills and knowledge in a regulated field A solid understanding of health and safety in the workplace.  Previous experience in a retail security based, senior managerial role  Experience in management of systems backed physical security. Previous experience in managing P&L and costing services. A pro-active management style, and ability to demonstrate high level of people skills High standard of numeracy and literacy skills Minimum five years' experience in a retail security environment or similar Minimum three years' experience in an operational or senior role Proven account management experience Proven experience in problem solving and issue resolution on large accounts Positive communication - internal / externalEssential to role;

5 year checkable background screening to BS7858 standardsValid SIA licenceClean UK Driving Licence