Customer Service Advisor - Ruddington
| Dyddiad hysbysebu: | 07 Mehefin 2024 |
|---|---|
| Cyflog: | £23,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Gorffennaf 2024 |
| Lleoliad: | NG11 6JW |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Capita plc |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 10100623-42284 |
Crynodeb
Salary: £23,000 per annum
Hours: 37.5 hours per week
Contract: Permanent
Location: Discovery House, Ruddington, NG11 6JW
Shifts: Monday to Sunday shifts between 8am - 8pm plus working 1 in 3 weekends per month. As a 24/7 operation, flexibility is required in addition to working bank holidays. You will work both early and late shifts as required to meet business needs.
Smart DCC are on a mission for smarter energy by connecting homes and businesses to a secure network for digital smart meters. As a Customer Service Advisor for Smart DCC your role will be providing the best service possible and updating customers on outstanding incidents and requests.
This is an exciting opportunity to join a passionate team, based at our technology hub in Ruddington. We offer full training and development to support you right from the get-go and give you the opportunity to continue learning and growing.
What will you deliver?
• As the first point of contact for our customers, you will be handling incidents and requests via email, telephone and a Service Management toolset
• Your role is to ensure that interactions with our customers provide the best experience possible
• You will triage and problem solve Energy Switching incidents using appropriate support tools
• Communication is critical within this role and you will proactively manage customers' expectations by keeping them updated on the progress of their outstanding incidents / requests
What's can we offer you?
We care about your experience on the frontline as much as you'll be caring about our customers; therefore, we're investing in your health and wellbeing both whilst working and when outside of work. Also on offer is a base salary of £23,000 as well as a benefits package including:
• Access to a variety of benefit options including discounted gym memberships, childcare vouchers, additional annual leave
• Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, the opportunity to buy extra leave...and plenty more.
Who are we looking for?
Experience is not required for this role, we want people to have a passion for learning and delivering success, with our extensive training, we will give you the experience needed to succeed.
• You take pleasure in solving problems - you may not always know the answer but you'll know when to look and you'll be determined to find it.
• You take ownership, and will be keen to find solutions for our customers
• You are a team player who can work collaboratively in a remote environment You can communicate clearly in written as well as spoken English
• You are resilient and able to support multiple customer priorities
• You enjoy working with new technology in support of customer outcomes
How we support and develop our colleagues:
• Capita Academy which includes a range of online learning and development opportunities to help build personal and professional skills
• Capita's Wellbeing Hub encompasses all aspects of wellbeing, from managing mental health to financial wellbeing.
• Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other in an open, inclusive platform
• Employee Assistance Programme provides resources to help manage stress and anxiety, offers direct access to counselling and practical advice on personal or work matters.
What will happen next:
• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
Y ou'll get the chance to follow your chosen career path anywhere in Capita.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd