Main Outpatients Receptionist | The Hillingdon Hospitals NHS Foundation Trust
| Posting date: | 05 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,696 pa inc |
| Hours: | Full time |
| Closing date: | 05 July 2024 |
| Location: | Hillingdon, UB8 3NN |
| Company: | The Hillingdon Hospital |
| Job type: | Permanent |
| Job reference: | 6369969/394-MVCS-6259184DT-A |
Summary
Based predominantly at Hillingdon Hospital but may on occasion be asked to cover Mount Vernon Hospital
Receptionist
37.5 hours per week
We are seeking an experienced receptionist to join our friendly and professional Outpatient service.
Outpatient service is a busy and friendly place to work; it is across seven areas and applicants will rotate between all outpatient areas as required. The working hours are Monday to Friday from 08:00 to 17:00 with one evening shift of 20:00. You may be required to cover some weekend clinics on a rotational basis.
Our local patient surveys and friends and family test praise our reception staff as being caring, professional and welcoming.
Our services cover the full spectrum of clinics including minor surgery, medical, surgical clinics.
Our focus is on providing an exceptional patient experience, delivering excellent customer care to patients and their families, we aim to see patients within half an hour of their appointment time and if this is not possible then receptionists have to communicate any delays to patients to lessen their anxieties.
Working with us offers experience in developing customer care skills, working with a multi-disciplinary team, multi–cultural patient group and offers training in relevant IT systems.
Main duties of the job
Successful applicants must have the following:
• Experience as a receptionist in GP surgery.
• Experience in Outpatients setting.
• Experience in a role that delivers a high standard of Customer care.
• Confident in using Microsoft office.
Job Summary
1. To work as part of the outpatient team, the post holder will be involved with reception duties across various locations.
2. To perform supporting clerical duties to ensure smooth patient journey within Outpatients and to ensure clinics are cashed up promptly.
3. To deal with telephone queries in a polite and professional manner and to follow up on any associated actions accordingly.
4. Preparation of medical records in advance, ensuring that all relevant patient information and documentation are available for the consultation.
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Main Duties & Responsibilities
1. To receive patients in the clinics, providing information and direction to them where appropriate. Keeping patients informed of the clinic’s progress and any changes occurring.
2. To ensure that all patient activity for each clinic is correctly recorded on Cerner according to departmental policies and procedures.
3. To ensure that all patient information, such as demographic details and General Practitioner details etc. are correctly recorded on Cerner.
4. To be responsible for the booking of appointments, amending patient appointments in line with the needs of the patient, where possible.
5. To ensure to follow trust guidelines with booking of all appointments.
6. To ensure clinics are cashed up as per trust policy.
7. To provide quality, courteous, and personal care to all patients attending clinics.
8. To remain calm and friendly during busy reception duties.
9. To be responsible for the timely and efficient preparation of patient records in advance of clinic in accordance with departmental policies and procedures.
10. To ensure that results of all investigations, reports, correspondence, x-rays etc. are available for the eyes / ENT clinics and files appropriately in the relevant patient record.
11. To ensure that any missing case notes, results etc. are reported promptly to both the medical records team leader and the nurse in charge of the clinic.
12. All case notes are tracked according to trust guidelines.
13. To act as part of the clinic team which includes medical, nursing, medical records, and other clerical / professional staff.
14. To ensure that all queries are dealt with in an efficient, helpful, and courteous manner.
15. To liaise with other clerical, medical and nursing staff and facilitate good working relationships in all areas of mutual contact.
16. To demonstrate good customer care relations within the clinic by acting in the best interests of the patient valuing each individual.
17. To present a positive image of the Trust at all times.
18. To ensure that communication is actively pursued within the post holders’ area of responsibility and the department.
19. To order supplies as directed by nursing and clerical staff and maintain stocks economically.
20. Be prepared to attend and also to provide staff cover for both the Hillingdon and Mount Vernon site
21. To keep all reception areas clean and tidy.
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
This advert closes on Sunday 9 Jun 2024