Housing Options Officer - Housing
| Posting date: | 04 June 2024 |
|---|---|
| Salary: | £20.77 per hour |
| Additional salary information: | per hour PAYE depending on experience |
| Hours: | Full time |
| Closing date: | 03 July 2024 |
| Location: | NORTHAMPTON, NN1 1ED |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | WNC (HQ) WNC18182 |
Summary
What's involved with this role:
Interim Housing Options Officer - Housing
Reference no: WNC (HQ) WNC18182
Pay Rate: up to £20.77 per hour PAYE depending on experience
37 Monday – Friday, normal working hours
This opening assignment is for 3 months
City: NORTHAMPTON
Hybrid (minimum 3 days on-site)
The purpose of the role is to work with the Housing Options Team Leaders in order to fulfil the Council’s statutory obligation to the homeless under Part VII of the Housing Act 1996 (as amended by the homelessness Act 2002) and Localism Act 2011. Homelessness Reduction Act 2017. Part VI of the Housing Act 1996 (allocations). To assist in the service delivery and statutory duties, powers, and policies of the Housing Options Team.
Key Responsibilities:
Receive and assess homeless applications, manage a caseload, and carry out investigations into homelessness within the framework of the Housing Act 1996 Part VII (Homelessness) and make formal decisions. Refer customers to other sources of assistance where appropriate e.g. social care and health, lettings agencies, community and voluntary advice organisations.
Prevent and relieve homelessness, providing advice, guidance, and assistance on the range of options available to resolve clients housing needs. Produce personal housing plans for applicants approaching for advice and assistance, conducting home visits as appropriate.
Respond to correspondence, answer telephone enquiries, and conduct personal interviews, ensuring that computer and manual records are maintained and updated as necessary, to ensure that accurate, timely information is available.
Process housing register applications, assess applicants’ eligibility and needs. Advertise void properties and run shortlist reports to provide suitable offers and nominations to Registered Providers for properties becoming available, whilst taking due account of community issues, sensitive lettings, and neighbourhood tensions
Organise and administer the letting of temporary accommodation to clients whom the authority has a duty to accommodate, making assessments to identify the most appropriate placement for the specific household. Monitoring and taking appropriate action on licence arrears, antisocial behaviour, etc. Involvement in bringing empty properties back in to use.
Keep abreast of changes to Local and Central Government legislation and policy covering housing issues, including primary legislation and case law. Work independently but within the framework of policy and legislation.
Assist in the implementation of new legislation, support new initiatives within the service, other teams within the Council, and statutory and voluntary agencies e.g. Environmental Health, Housing Benefit, Care & Repair, Job Centre, and Social Services. Meet performance targets and support the delivery of service priorities.
Maximise personal productivity, minimise duplication and errors; and manage our information efficiently and securely to reduce risk, through effective use of Office 365 and internal IT systems and applications.
Actively challenge and seek to eliminate any directly or indirectly discriminatory practice or behaviours.
Demonstrate awareness and understanding of other people’s behavioural, physical, social and welfare needs and ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
Educated to degree level
Knowledge:
In-depth knowledge of Part 7 of the Housing Act 1996.
An understanding and awareness of current challenges around housing and homelessness.
A good understanding and knowledge of current housing/homeless legislation, the Code of Guidance, good practice, and case-law D A/I An understanding of the requirements of the General Data Protection Regulations (GDPR) and the need to ensure accurate data entry for the purpose of producing statistical returns.
Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experiencing of working in a social housing environment.
Experience of dealing with the public providing advice and/or support.
Experience in housing advice, casework, and negotiations with various stakeholders.
Skills & Abilities:
Excellent written and verbal communications and use of English language.
Good IT skills including an intermediate level of bespoke design and engineering related software.
Strong communication skills and the ability to produce clear and concise statutory decision letters.
Capability to work independently and manage a diverse caseload efficiently.
Ability to interpret and explain complex legislation and guidance, to a variety of audiences, and to make clear, consistent decisions.
An effective problem-solver with an organised and imaginative approach to work and the ability to manage difficult situations.
Ability to develop close professional relationships with colleagues and other professionals to generate positive outcomes for customers.
Ability to work well under pressure, prioritise work and meet tight deadlines.
Ability to work in a methodical manner, manage time, maintain accurate records, and respond promptly to enquiries.
ALD
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Job Ref: WNC (HQ) WNC18182
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.