IT Support Apprentice
| Posting date: | 03 June 2024 |
|---|---|
| Salary: | £250 to £288 per week |
| Hours: | Full time |
| Closing date: | 03 July 2024 |
| Location: | B2 4DG |
| Remote working: | On-site only |
| Company: | Lifetime Training |
| Job type: | Apprenticeship |
| Job reference: | VA/241253-37853 |
Summary
---Responsibilities
Including but not limited to:
- To get acquainted with the general structure of the Company and understand the way the business functions.
- Provide 1st line "deskside" technical support to customers on a variety of devices, systems and technologies, along with supporting the "Tech Hub" facility.
- Manage the incident and request queues for EUC, sharing workload amongst the team.
- Learn to create and maintain high quality technical documentation and provide accurate customer specific reports.
- Problem solving and manage workflow
- Perform various stock check requests as advised by senior's requests
- Meet and greet our user base. Perform scheduled appointments and tasks
- Active Directory administration: create new user accounts, process leaver accounts, amend permissions, and reset network and applications passwords
At Spherica Business Solutions, you will be working towards a Level 3 Information Communication Technician Qualification over the course of 15 months.