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Administrator - Radyr Medical Centre
| Dyddiad hysbysebu: | 31 May 2024 |
|---|---|
| Cyflog: | £23,159.00 per year |
| Gwybodaeth ychwanegol am y cyflog: | £23159.00 a year |
| Oriau: | Full time |
| Dyddiad cau: | 12 June 2024 |
| Lleoliad: | Radyr, CF15 8DZ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | M0044-24-0159 |
Crynodeb
The duties and responsibilities outlined below are indicative only and are intended to give a range of the type of duties that will be allocated. These may change in light of development within the practice and service demands and are subject to review from time to time. Management of appointment system Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, and procedures for booking routine and urgent appointments. Book appointments accurately and appropriately, initialling data entries. Monitor daily available appointments and report any overload to supervisor as appropriate. Ensure sufficient appointments are blocked off for urgent and triage appointments. Management of medical records and administration Ensure medical records are kept accurately in alphabetical order, in easily retrievable fashion and kept tidy. Retrieve and re-file records as required by team/clinical/admin staff. Carry out scanning of clinical documents as per written procedures, ensuring accuracy of appending to electronic patient record. Archive all scanned records as per practice policy. To ensure that information is accurately entered onto the computer and that all activities are carried out in the best interest of the practice and its patients. At all times to recognise the need for confidentiality when dealing with the medical records of our patients. In addition, you will abide by all requirements of GDPR as it shall relate to the Practice and the patients of the practice Ensure efficient storage of scanned letters for confidential destruction. Supporting the registration and deductions process To process new patient registrations, temporary residents and immediately necessary forms To ensure when patients medical notes arrive from Shared Service Partnership that they are organised and put in order. GP links Process any amendments to patient records that come via Shared Services Partnership To ensure accurate computer entry of records for change of addresses List deductions and additions. To process FP69s in accordance with practice policy GP2GP transfers Administrative and clerical duties Have a thorough knowledge of all practice procedures. Work in accordance with written protocols. Processing and distributing the mail, ensuring it is dealt with efficiently and forwarded to the correct person. Computer data entry / data allocation; processing and recording information in accordance with practice procedures. Scan post onto electronic medical records on a daily basis. Enter read coded information onto clinical database. Fax and photocopy as requested. File back records after session when required. Information technology and audit duties Maintain working knowledge of computer clinical system, reporting any problems to Practice Manager / Assistant Practice Manager Adhere to practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills. Telephony Have working knowledge of telephone system, during and out of hours. Handle telephone enquiries for appointments. Operate the switchboard efficiently, ensuring all calls are diverted appropriately. Accept, accurately record and distribute messages for doctors, nurses and other member of staff. Enter request for home visits onto computer system and where necessary refer to doctor. Contact patient regarding results of tests and other relevant issues in accordance with practice guidelines. Personal/professional development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Confidentiality: While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Records Management The post holder has a legal responsibility to create, maintain, store and destroy records and other practice information handled as part of their work within the practice in line with operating procedures and training. This includes all records relating to patient health, financial, personal and administrative, whether paper based or on computer. The post holder has a duty to maintain the highest level of data quality for all records though accurate and comprehensive recording across the entire range of media they might use. All staff have a responsibility to consult their manager if they have doubts about the correct management of records with which they work. Information Governance The post holder must at all times be aware of the importance of maintaining confidentiality with security and information gained during the course of their duties. This will, in many, cases, included access to personal information relating to service users. Health & safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Risk Management The Practice is committed to protecting its staff, patients, assets and reputation through an effective risk management process. The post holder will be required to comply with the practices Health and Safety Policy and actively participate in this process, having responsibility for managing risks and reporting exceptions. Safeguarding Children and Adults Radyr Medical Centre is committed to safeguarding children and adults therefore all staff must attend the Safeguarding Children and Adults training. Health improvement All staff have a responsibility to promote health and act as an advocate for health promotion and prevention. Equality and diversity We are committed to promoting inclusion, where every staff member has a sense of belonging. We welcome applications from everyone and actively seek a diverse range of applicants. We value our differences and fully advocate, cultivate and support inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential no matter their disability, sex, gender identity, race, sexual orientation, age, religion or belief, pregnancy and maternity or marriage and civil partnership status. Dignity at work The practice condemns all form of bullying and harassment and is actively seeking to promote a workplace where employees are treated fairly and with dignity and respect. All staff are requested to report and form of bullying and harassment to their Line Manager or to any Director of the organisation. Any inappropriate behaviour inside the workplace will not be tolerated and will be treated as a serious matter under the practice Disciplinary Policy.