Leasehold Advisor
| Dyddiad hysbysebu: | 28 Mai 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mehefin 2024 |
| Lleoliad: | Newcastle upon Tyne (Strawberry Lane), NE1 4BX |
| Cwmni: | Home Group Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 24925 |
Crynodeb
Leasehold Advisor
One Strawberry Lane, Newcastle (Hybrid)
Temporary, full or part time, 6 month fixed term contract
£23,464 to £25,463 (pro rata) depending on skills and experience, and great benefits including Health Cash Plan
Home, a place where you belong
We have fabulous opportunity for you to join our fast-paced, specialised customer service team as a Leasehold Advisor. You’ll be offering a multi-channel service to our Homeowners with telephony, emails and digital services. Our customers are at the heart of everything that we do, and you’ll be the first point of contact for our leasehold customers!
Typical day as a Leasehold Coordinator
- You’ll take ownership of our customers’ queries, aiming to resolve straight away, or ensuring queries are met by collaborating with colleagues.
- You’ll be looking for ways to provide a brilliant and continuously improving service to our customers
- You’ll work across the business collaborating with colleagues to ensure seamless customer experience such as Maintenance, contractors, and our Customer Service Centre to coordinate repairs
- A proactive, general administrative service for the Leasehold Team!
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
You have
- Experience in customer service and relationship management
- Experience working as part of a team, as well as being a self-starter!
- GCSE or equivalent in Maths and English, or NVQ in Customer Service
- Mircosoft Office, Word and Excel skills
- It would be great if you have knowledge of leasehold tenure and service charges too!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our team
You’ll join Louise our Performance Manager of our team, who is passionate about exceptional customer service, while coaching and supporting colleagues to reach brilliant levels of service. She likes yoga, cold water swimming, reading and cooking outside of work
Job details
- It’s a hybrid role with flexibility to work from home with two days a week in our purpose built city centre office in Newcastle.
- We normally work between Monday to Friday, 9am to 5pm but we’re a flexible organisation!
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
- Explore our benefits in detail on our website.
Find out more
Click APPLY NOW to see our Leasehold Advisor Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk
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