Facilities Soft Services Manager
| Posting date: | 28 May 2024 |
|---|---|
| Salary: | £37,187.28 per year |
| Hours: | Full time |
| Closing date: | 27 June 2024 |
| Location: | CH65 4EY |
| Remote working: | On-site only |
| Company: | Pinnacle Recruitment (Services) Ltd |
| Job type: | Permanent |
| Job reference: | 3844-46555 |
Summary
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.
Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.
The Role – Facilities Soft Services Manager
Pinnacle Group is looking for an experienced, enthusiastic and self-motivated Soft Service Manager to join the team at our client’s large Manufacturing fuel plant specialties based in Ellesmere Port
This is a Full-Time Permanent role to work 8 hours per day between Monday to Friday 6am – 4pm –The suitable person would ideally have experience in managing a cleaning team but this is not a dealbreaker
Duties/Key Responsibilities
The Soft Service Manager is responsible for managing the onsite operational Cleaning and Laundry Services provided by us to our client in an efficient, well organised, and innovative manner, whilst maintaining well organised, accurate and up-to-date records of business activity, ensuring tight financial controls and SLA’s are met. The job holder will be responsible for people management and the associated areas and will be the first point of contact concerning all client queries.
• The first point of contact for our clients, working with them, our stakeholders and colleagues to build and continue excellent and valuable relationships ensuring the efficiency and consistent running of the operational services provided.
• The first point of contact for our client ensuring site policies and procedures are adhered to and that software is maintained and updated.
• Responsible for the ongoing management and improvement of solo advance systems.
• Produce accurate records and data about site-specific information driven through KPIs.
• Responsible for the management and control of site finance concerning P&L and budgets.
• Complete administrative tasks such as AI’s, RA’s rotas, payroll, stock take and orders, to maintain maximum automation and efficiency to reduce outstanding monies.
• Produce accurate reports and data to present to client during client meetings
• Responsible for the management of ‘labour’ both practically and administratively.
• Direct line manager to on-site employees, ensuring an accurate, effective and consistent approach to people management in areas such as sickness and attendance, recruitment, performance and conduct, ensuring company policies, procedures and processes are adhered to at all times.
• Implement and continuously conduct successful on-site inductions and training ensuring associated training records are maintained, ensuring service levels and cleaning standards are met at all times.
• You will take an ‘everyone matters approach’ to the Health and Safety on site, using your knowledge, skills and resources to ensure risks are controlled in compliance with company Health and Safety processes and procedures and best practices.
• You will take and ‘everyone matters’ approach to the companies' accreditations including ISO 45001, 14001,9001 and be aware of our requirements in accordance with these standards.
Skills / Qualities Required
• Excellent communication and interpersonal skills
• Excellent organisational and influencing skills
• Experience at the Management level
• Experience in facilities management
• Effective and decisive organisational skills
• Experience in introducing new ideas and approaches to benefit the contract.
• Experience in developing operational teams focused on service delivery.
• Understanding of H&S, Environment, and QA procedures.
• Ability to understand and support in the management of budgets
Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.