Corporate Front of House Manager
| Dyddiad hysbysebu: | 24 May 2024 |
|---|---|
| Oriau: | Full time |
| Dyddiad cau: | 23 June 2024 |
| Lleoliad: | EC2R 5AA |
| Cwmni: | Mitie |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 54286 |
Crynodeb
REF 54286
Corporate Front of House Manager - London (Monday to Friday - Office hours)
Salary: £60000.00
Weekly hours: 40h
Join our prestigious corporate client and delivery a five-star hotel experience as a Corporate Front of House Manager. You will lead a dynamic team dedicated to delivering exceptional guest experiences. If you have a passion for delivering luxury hospitality along with a knack for creating memorable moments, we want you!
Your Role:
Service Excellence: Implement and drive our colleague engagement, workplace, and security strategy to create memorable and lasting experiences for all building users. Deliver exceptional service that brings our brand to life for the client.
Team Leadership: Recruit, manage, train, and coach a diverse team across Security, Front of House, and Workplace services to ensure high standards across all integrated FM services. Conduct regular team meetings to keep everyone motivated and informed.
Service Delivery: Own the colleague experience service delivery, ensuring all internal and external customers receive an exceptional service experience. Oversee visitor and reception management, meeting rooms, car parking, exec suites, events, room bookings, and workplace hubs.
Client Interaction: Consult with clients, colleagues, and visitors to continually improve their on-site experience. Manage service NPS to identify and map action plans for enhancement.
Operational Management: Take full ownership of the client's working environment and colleague/customer touchpoints. Ensure the workplace is set up for success, enabling productivity for colleagues and visitors.
Hands-On Approach: Maintain a strategic vision for business and team development while utilizing a hands-on approach to day-to-day operations.
Workplace Hub: Mobilise and manage a Workplace Hub, providing immediate support for colleagues and facilitating a seamless workplace experience.
Collaboration: Support the site Facilities Manager in delivering contractual service requirements, acting as the link between FM and visitor experience. Be the single point of contact (SPOC) for all building-related issues.
Continuous Improvement: Proactively identify opportunities for process and operational improvements and manage change initiatives to deliver these enhancements.
Customer Engagement: Conduct regular floor walks, engage with colleagues at their desks, and log faults. Build and maintain local area knowledge to provide informed dining, shopping, and travel recommendations.
Experience and Skills:
You are a knowledgeable customer experience professional who is skilled with face-to-face interaction and delivering the most amazing service. We seek people with the following skills and experience:
-Proven track record of leadership experience in high-end hotels, members clubs, or modern workplaces.
-Passionate about customer experience with a proactive, organized, and meticulous approach.
-Strong project and time management skills.
-Experience in transforming service delivery to meet new standards.
-Ability to foster a culture of success and lead a team effectively.
-Warm, engaging personality with excellent verbal, written, and interpersonal communication skills.
-Immaculate grooming, personal presentation, and sense of style.
-Proficient in Outlook, Word, Teams, and Chrome; familiar with visitor and space management tools like Condeco and ProxyClick.
-Inspirational leader, knowledgeable and approachable, with a visible and professional presence.
-Capable of resolving issues and exceeding client expectations.
What We Offer:
-Competitive salary and benefits.
-Opportunities for career growth.
-A vibrant, professional environment where you can make a real significant impact for Mitie.
Elevate your career with us. Apply today!
Corporate Front of House Manager - London (Monday to Friday - Office hours)
Salary: £60000.00
Weekly hours: 40h
Join our prestigious corporate client and delivery a five-star hotel experience as a Corporate Front of House Manager. You will lead a dynamic team dedicated to delivering exceptional guest experiences. If you have a passion for delivering luxury hospitality along with a knack for creating memorable moments, we want you!
Your Role:
Service Excellence: Implement and drive our colleague engagement, workplace, and security strategy to create memorable and lasting experiences for all building users. Deliver exceptional service that brings our brand to life for the client.
Team Leadership: Recruit, manage, train, and coach a diverse team across Security, Front of House, and Workplace services to ensure high standards across all integrated FM services. Conduct regular team meetings to keep everyone motivated and informed.
Service Delivery: Own the colleague experience service delivery, ensuring all internal and external customers receive an exceptional service experience. Oversee visitor and reception management, meeting rooms, car parking, exec suites, events, room bookings, and workplace hubs.
Client Interaction: Consult with clients, colleagues, and visitors to continually improve their on-site experience. Manage service NPS to identify and map action plans for enhancement.
Operational Management: Take full ownership of the client's working environment and colleague/customer touchpoints. Ensure the workplace is set up for success, enabling productivity for colleagues and visitors.
Hands-On Approach: Maintain a strategic vision for business and team development while utilizing a hands-on approach to day-to-day operations.
Workplace Hub: Mobilise and manage a Workplace Hub, providing immediate support for colleagues and facilitating a seamless workplace experience.
Collaboration: Support the site Facilities Manager in delivering contractual service requirements, acting as the link between FM and visitor experience. Be the single point of contact (SPOC) for all building-related issues.
Continuous Improvement: Proactively identify opportunities for process and operational improvements and manage change initiatives to deliver these enhancements.
Customer Engagement: Conduct regular floor walks, engage with colleagues at their desks, and log faults. Build and maintain local area knowledge to provide informed dining, shopping, and travel recommendations.
Experience and Skills:
You are a knowledgeable customer experience professional who is skilled with face-to-face interaction and delivering the most amazing service. We seek people with the following skills and experience:
-Proven track record of leadership experience in high-end hotels, members clubs, or modern workplaces.
-Passionate about customer experience with a proactive, organized, and meticulous approach.
-Strong project and time management skills.
-Experience in transforming service delivery to meet new standards.
-Ability to foster a culture of success and lead a team effectively.
-Warm, engaging personality with excellent verbal, written, and interpersonal communication skills.
-Immaculate grooming, personal presentation, and sense of style.
-Proficient in Outlook, Word, Teams, and Chrome; familiar with visitor and space management tools like Condeco and ProxyClick.
-Inspirational leader, knowledgeable and approachable, with a visible and professional presence.
-Capable of resolving issues and exceeding client expectations.
What We Offer:
-Competitive salary and benefits.
-Opportunities for career growth.
-A vibrant, professional environment where you can make a real significant impact for Mitie.
Elevate your career with us. Apply today!