Customer Service Advisor - Retail
| Dyddiad hysbysebu: | 28 May 2024 |
|---|---|
| Cyflog: | £24,960 per year |
| Gwybodaeth ychwanegol am y cyflog: | Excellent benefits package |
| Oriau: | Full time |
| Dyddiad cau: | 22 June 2024 |
| Lleoliad: | Bolton, Greater Manchester, Bl2 6PU |
| Cwmni: | Haier Europe |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | REQ-19994_1716455341 |
Crynodeb
As a Customer Service Advisor (Retail) working at our Bolton Call Centre / Customer Service Centre, you'll provide our retail customers with fantastic support and help us get closer to our aim to be the number one home appliance business in the UK & Ireland.
Benefits:
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Base salary of £24,960
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Working only 1 in 4 weekends
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Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm
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Hybrid working (if applicable)
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Enhanced family leave policies
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Up to 6% pension contribution
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4x Life Cover
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Training support schemes to aid your development
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Enhanced sick pay policy
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Free fruit and hot drinks
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Employee Assistance Program
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Brilliant staff discounts on products
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Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!
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A social committee which organises nights out and fundraising events
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Dress down Friday
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Free onsite parking
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Discounted gym membership
We pride ourselves on providing best in class customer service to support our complete product range. On the rare occasion that our customers are unhappy, you will step in to support.
As a Customer Service Advisor (Retail) , you will use a variety of different communication channels to liaise with customers who wish to arrange a repair for domestic appliances that have developed faults. You will proactively manage customers using live chat via multiple contact platforms, harnessing your empathetic, customer first approach to have a direct impact on our zero distance to customer attitude.
You will navigate within multiple information menus to view customer account details, process information accurately and efficiently, as well as use your extensive product knowledge to attempt to resolve customer service queries. If that's not possible, you'll arrange an engineer visit.
You'll be based at our Bolton (BL2 6PU) Call Centre / Customer Service Centre and will receive training to ensure that you are not only able to provide first class customer service but are also personally able to achieve great things.
It's a really exciting time to join our growing business, we've implemented best in class systems and are transforming how we do things.
With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found