Service Improvement Lead - National
| Dyddiad hysbysebu: | 23 May 2024 |
|---|---|
| Cyflog: | £27.88 per hour |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Full time |
| Dyddiad cau: | 21 June 2024 |
| Lleoliad: | Norwich, NR7 0WF |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Temporary |
| Cyfeirnod swydd: | CLA 0008 E5BB / 1 |
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What's involved with this role:
Interim Service Improvement Lead - National
Job Ref: CLA 0008 E5BB / 1
Pay Rate: £27.88 per hour PAYE
Hours per week: 37 Monday - Friday, normal working hours
Role Length: This opening assignment is for 2-3 months
City: Norwich
Hybrid working
The role will own the delivery of a diverse range of corporate projects, which will drive business improvement. Working closely with key business stakeholders, this role will be accountable for understanding their requirements/the need for change and translating this into recommendations which consider the impact on our customers, people, policies, processes and technology.
The role will be responsible for supporting business teams to successfully implement new ways of working.
Key Responsibilities:
Working with senior leadership teams to define visions for service provision.
Assess and document existing end-to-end ways of working ("as-is"), using all available insight and information to represent multiple perspectives and creating a central, credible and holistic view.
Identify gaps and opportunities, challenging teams to simplify and streamline ways of working, with a focus on the customer journey.
Use internal and external sources of data and insight to influence and inform change opportunities.
Understanding and communicating the impact of current and proposed service and process design changes on customers and colleagues – listening to and representing their views to ensure the proposed solutions are customer and colleague focussed.
Provide fact-based recommendations on improvement opportunities across all levels of the organisation, balancing the "art of the possible" with pragmatism and potential constraints, clearly identifying benefits and establishing metrics to measure the success of the change.
Identify barriers to implementation and develop and propose solutions that address both business needs and customer satisfaction.
Develop visualisations to share complex information from a variety of perspectives in easily digestible formats for stakeholders to consume.
Develop the wider business in continuous improvement activity.
Development of project scope, approach, delivery and resources plans and benefits cases.
Day-to-day proactive management/ownership of project delivery to ensure agreed timescales/budgets/quality are delivered.
Pro-actively manage risks, issues and dependencies.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
Recognised project or programme management qualification/certification: Prince2, MSP or PMP and knowledge of structured methodologies.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of critically analysing processes, solutions & business cases from a variety of angles (customer, people, process, technology and data).
The ability to explain complexity in a clear, succinct way, providing advice and recommendations to influence decision making across stakeholders at all levels.
The ability to look beyond the immediate problem and identify the wider implications of a decision.
Able to multitask in a fast-paced environment and exercise a high degree of initiative in resolving issues and developing recommendations.
Demonstrable experience of documenting as-is and designing to-be solutions with successful implementation of process improvement in a large company.
Ability to solve complex problems, while maintaining creativity to generate flexible solutions in a fast paced environment.
An understanding of business analysis techniques and processes.
Experience of leading complex multi-dimensional projects in a large organisation.
Significant experience and knowledge of project management, resource management and allocation, and budget management.
Experience of managing risk, issues and dependencies within a complex programme.
Experience of working with senior executives, gained in a comparably large and complex organisation.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: CLA 0008 E5BB / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.