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Domestic Assistant 1

Manylion swydd
Dyddiad hysbysebu: 22 Mai 2024
Cyflog: Heb ei nodi
Gwybodaeth ychwanegol am y cyflog: £30000-30000 per annum
Oriau: Llawn Amser
Dyddiad cau: 21 Mehefin 2024
Lleoliad: Hampshire, SO16 6YD
Cwmni: Serco Limited
Math o swydd: Parhaol
Cyfeirnod swydd: 294257-42527915


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Twilight Manager
University Hospital Southampton, SO16 6YD
Full time, 1500 – 2300 hours Monday to Friday
- £30,000.00 plus Serco benefits
To lead, manage and co-ordinate an efficient Domestic and Catering service, both Patient and Retail, maintaining a safe, clean working environment adhering to health and safety working practises and food hygiene regulations. The post holder will be responsible for delivering the service in adherence with the Food Safety Management System, National Cleaning Standards, and Infection Prevention guidelines.

Main Accountabilities:

Health & Safety
- Responsible for:
- Ensuring the Patient and Retail Catering meal service is run safely and in accordance with regulatory direction.
- Ensuring the Domestic service is compliant with all cleaning standards and requirements.
- Ensure all HACCP regulations are complied with and conducting audits as required.
- Manage the services in line with the SMS.
- Ensure all risk assessments are followed.

People Management
- Responsible for:
- Managing all domestic and catering staff in accordance with Serco people management policies and procedures
- Assist service line manager to ensure all staff are suitably trained and competent to conduct their roles; in particular that all staff have Food Hygiene level 2, dietary, and HACCP training as appropriate for their role.
- Ensure that all night staff training is up to date and refreshed as required by regulatory, contractual or SMS guidance. Ensure all night staff have an annual competency assessment/myCatch Up.
- Ensure that the absence management of staff is dealt with in a timely manner in accordance with Serco policies.

Customer Relationships – Responsible for:

- Ensuring that relationships with clinical staff are developed across the evening and night service and responses to client requests and incidents are responded to appropriately and in a timely manner.
- Ensure that any reporting to the Trust is accurate and transparent.
- Foster a partnering approach to all client and customer relationships.
- Investigating client complaints, implementing action plans and monitoring improvements.

Operational Delivery – Responsible for:

- Delivering a safe and compliant service. Compliant with regulatory guidance, contract and SMS.
- Deliver a successful service that at least meets the minimum KPI and audit standards across the domestic service.
- Assist in the completion of Domestic audits.
- Ensure accurate reporting for all KPIs or other requests for information from the Trust or line managers.
- Ensure that the service is delivered by trained and competent staff.
- Ensure that staff allocation is efficient in the evening and at night and tailored to deliver the service required by the Trust at any point in time depending on changes within the hospital.
- Ensure that any stock issued from the stores is accurately recorded.
- Ensure that waste is recorded by the Back of House at the end of the day, monitored and any action is taken to minimise waste across the service.

What you'll need to do the role

- Level 3 Food Hygiene Certificate.
- Relevant experience of the industry.
- Good interpersonal skills.
- Problem solving skills.
- Standards and quality driven management style.
- Motivated by a passion for quality and great service delivery.
- Customer focused.
- Ability to instigate action, progress and change the culture within the department.
- Lead by example and the willingness to perform tasks from food preparation to customer service.
- A positive attitude.
- People management & negotiating skills within a team environment.
- Ability to communicate effectively, both verbally and in writing.
- Ability to interrogate and analyse information and to draw conclusions.
- Computer literate.
- Working in facilities management / hotel service’s operational role in an NHS and/or Private Hospital environment.
- Managing and building a team.
- Dealing with difficult situations.
- Risk Assessments.
- Finance. HR/Payroll.
- Safe operation of FM equipment.
- Equipment IT equipment incl. Display Screen Equipment.
- All FM equipment.

What we offer

- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

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