Medical Secretary | Mersey and West Lancashire Teaching Hospitals NHS Trust

Job details
Posting date: 22 May 2024
Salary: Not specified
Additional salary information: £22,816 - £24,336 per annum, pro rata
Hours: Part time
Closing date: 21 June 2024
Location: Prescot, L35 5DR
Company: St Helens and Knowsley Teaching Hospitals NHS Trust
Job type: Permanent
Job reference: 6139118/409-6139118

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The Surgical Care Group at Whiston Hospital is looking to appoint a Medical Secretary to provide a comprehensive service with the minimum of supervision within the Surgical Care Teams.

The successful applicant will be able to organise their own workload, co-ordinate workload activities with other secretaries in the team and liaise directly with the Personal Medical Secretary.The successful candidate will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.

Interview date: 10th June 2024

Applicants will be proficient in the use of audio-typing and word-processing packages and ideally qualified to at least RSA Level 3/OCR typing/word-processing or equivalent. Knowledge of medical terminology is essential. Possession of the AMSPAR certificate is desirable. Experience of using Microsoft Office software and the Medway system is an advantage but training will be provided if necessary.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• ​​​​​​SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

• To quality check documentation completed in clinical administration support.
• Audit reports bi-monthly against KPI’s (key performance indicators).
• Mentor, train and supervise relevant staff as required by the Administration Services Co-ordinator.
• Ensure all outgoing post is sent out within 24 hours of signing.
• Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly.
• Deal appropriately with concerns from staff in line with Trust policy
• To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
• Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct.
• Distributing departmental equipment and maintaining a log of lending including equipment used by patients in the community. Liaise with equipment pool when required
• Accurately recording all clinical activity on the Somerset database
• Create, maintain and dispose of departmental patient referral files.
• Updating and maintaining internal databases including clinical audit and MDT information as the department requires.
• Maintaining a stock of clinically required departmental forms.
• Liaising with community based clinical teams.
• Receive cash/cheque donations to Trust; provide receipt/letter of confirmation.
• Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
• Print off EIS reports for discharges
• Taking minutes of meetings and circulating to relevant groups.
• Obtain information requested by Administration Services Co-Ordinator.
• Ensure all mandatory training is up to date and report accordingly.
• Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
• General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment.
• Attend appropriate training, meetings and education sessions at the request of manager
• Work with managers to review working practices, ways of working and find solutions to problems.
• To work in a flexible manner in accordance with the Trust Policy.
• Any other duties required by Line Manager

This advert closes on Sunday 2 Jun 2024

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