Assistant Patient Administrator - Receptionist
| Dyddiad hysbysebu: | 22 May 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £26,696 per annum incl. HCAS |
| Oriau: | Full time |
| Dyddiad cau: | 21 June 2024 |
| Lleoliad: | Isleworth, TW7 6AF |
| Cwmni: | Chelsea and Westminster Hospital NHS Foundation Trust |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 6335941/289-CSS-1424-A |
Crynodeb
A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.
Assistant Patient Administrator - Reception
West Middlesex University Hospital
We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Outpatient department.
If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.
The successful candidate must have previous reception experience and have excellent communication and customer service skills.
Working Hours are between 9am-5pm Monday - Friday
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where
necessary:
• Outpatient Clinic Offices
• Wards
• Central Outpatients Booking Team
• Reception
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Reception
• Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients’ queries where possible and directing them accordingly
• Ensure the reception areas are always manned
• Interact with patients and relatives in a sensitive and empathetic manner
• Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns.
• Record appointments agreed in community settings on the system within 24 working hours
• Assist patients to locate their relatives who are current inpatients
• Assist patients to use the electronic check in service updating demographics where necessary
Clinical Office:
• Match correspondence typed by the managed transcription service is matched with correct patient and clinician; make any amendments, dispatched and file in medical record.
• Make appointments, ensuring patients are sent letters of confirmation when appointments are not made face to face
• Process all referrals into the department using local booking guidelines, following up with referrers where there is missing information as required
• Print all self-referral forms after checking all appropriate information is on the request liaising with the patient if needed.
• Provide any advice to patients upon booking-in, in preparation for their appointment
• Use the case note record tracking (CRT) system to electronically register / move / transfer / locate medical case notes
• Report to manager and clinicians on quality issues from transcription service, standards of dictation etc.
• File all relevant documentation, correspondence and reports in the patient records
• Return medical records to records library using CRT
• Cover reception when required
• Assisting patients to use the electronic check in service where appropriate and updating demographics where necessary.
• Book patients into clinics on the day where appropriate
• Process all follow up appointments as patients leave the department in line with 18week and local booking procedures
• Check all demographic details either at check in or as patient is booking their follow up and update PAS accordingly
• Manage and action clinics in a timely manner using Trust’s PAS including DNAs and discharges.
• Provide patients with any required documentation, information leaflets, directions etc
This advert closes on Wednesday 5 Jun 2024
Assistant Patient Administrator - Reception
West Middlesex University Hospital
We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Outpatient department.
If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.
The successful candidate must have previous reception experience and have excellent communication and customer service skills.
Working Hours are between 9am-5pm Monday - Friday
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where
necessary:
• Outpatient Clinic Offices
• Wards
• Central Outpatients Booking Team
• Reception
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Reception
• Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients’ queries where possible and directing them accordingly
• Ensure the reception areas are always manned
• Interact with patients and relatives in a sensitive and empathetic manner
• Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns.
• Record appointments agreed in community settings on the system within 24 working hours
• Assist patients to locate their relatives who are current inpatients
• Assist patients to use the electronic check in service updating demographics where necessary
Clinical Office:
• Match correspondence typed by the managed transcription service is matched with correct patient and clinician; make any amendments, dispatched and file in medical record.
• Make appointments, ensuring patients are sent letters of confirmation when appointments are not made face to face
• Process all referrals into the department using local booking guidelines, following up with referrers where there is missing information as required
• Print all self-referral forms after checking all appropriate information is on the request liaising with the patient if needed.
• Provide any advice to patients upon booking-in, in preparation for their appointment
• Use the case note record tracking (CRT) system to electronically register / move / transfer / locate medical case notes
• Report to manager and clinicians on quality issues from transcription service, standards of dictation etc.
• File all relevant documentation, correspondence and reports in the patient records
• Return medical records to records library using CRT
• Cover reception when required
• Assisting patients to use the electronic check in service where appropriate and updating demographics where necessary.
• Book patients into clinics on the day where appropriate
• Process all follow up appointments as patients leave the department in line with 18week and local booking procedures
• Check all demographic details either at check in or as patient is booking their follow up and update PAS accordingly
• Manage and action clinics in a timely manner using Trust’s PAS including DNAs and discharges.
• Provide patients with any required documentation, information leaflets, directions etc
This advert closes on Wednesday 5 Jun 2024