CRM & Ticketing Officer
| Posting date: | 22 May 2024 |
|---|---|
| Salary: | £31,619.00 to £34,214.00 per year |
| Hours: | Full time |
| Closing date: | 19 June 2024 |
| Location: | City of Edinburgh, EH1 1JF |
| Company: | National Museums Scotland |
| Job type: | Permanent |
| Job reference: | ORG4809-NMS61565 |
Summary
CRM & Ticketing Officer | Full time | 37 hours
Salary: | £31,619 - £34,214
Hours: 37 hours per week | Monday - Friday
Location: National Museum of Scotland
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
We are looking for an inquisitive, enthusiastic, and detail-oriented individual to join our Marketing and Communications team.
Benefits of joining us as our CRM & Ticketing Officer will include:
Annually alongside your salary of £31,619 - £34,214, National Museums Scotland contributes £9,160 - £9,911 towards you being a member of the Civil Service Pension Scheme
A generous annual leave of 28.5 days – rising to 33.5 after 5 years. Plus 8 paid days public holidays
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
Exclusive discounts on both local and national High Street and online retailers
A range of wellbeing benefits including Employee Assistance Programme 24/7
Flexible working options such as hybrid working, paid special leave, career breaks and unpaid leave
Access to all the above and more from day one of employment.
About the CRM & Ticketing Officer role:
National Museums Scotland implemented Tessitura for Ticketing and Membership at the end of 2022 so this role is about driving forward the continued and deepening use of our CRM (Customer Relationship Management) & Ticketing System, Tessitura. It will have a tangible impact on the organisations ticketing approach and customer experience as we continue to refine our system use. The successful candidate will assist in bringing more departments on board, creating a consistent, high-quality, insightful experience for both stakeholders across the organisation, and customers. Through this, the role will also support the effective building of customer relationships and increase income generation.
As our CRM & Ticketing Officer at National Museums Scotland you will:
Be a CRM & Ticketing system super user and a first line of support and training for internal CRM system users
Identify, develop and implement improvements to the CRM & Ticketing system to ensure it supports the needs of users and customers across National Museums Scotland
Design and implement creative and innovative ways to drive income generation, including dynamic ticketing, cross- and up-selling opportunities and relationships with third party tickets agents.
Drive forward consistent customer data collection, good data hygiene, and reporting of customer data across the organisation
Identify, plan and write in-depth business intelligence reports and analytics dashboards and develop tools and training to give users self-service access to data via Tessitura’s systems for reporting and analysis.
Skills and experience we’re looking for in our CRM & Ticketing Officer:
Extensive knowledge and experience in a ticketing / CRM role
Excellent interpersonal skills with the ability to communicate with individuals at all levels of the organisation and with senior external stakeholders
Excellent attention to detail when working with large quantities of data
Ability to identify problems and provide creative and practical solutions
Ability to manage time including working to deadlines and managing the pressure of competing deadlines
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.
Please note that from 01/08/2024 our new full time hours will change from 37 to 35 hours per week. The salary will not be affected.
Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.
The closing date for this role is 12/06/2024.
The Selection Event is likely to take place week commencing 24/06/2024.
Salary: | £31,619 - £34,214
Hours: 37 hours per week | Monday - Friday
Location: National Museum of Scotland
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
We are looking for an inquisitive, enthusiastic, and detail-oriented individual to join our Marketing and Communications team.
Benefits of joining us as our CRM & Ticketing Officer will include:
Annually alongside your salary of £31,619 - £34,214, National Museums Scotland contributes £9,160 - £9,911 towards you being a member of the Civil Service Pension Scheme
A generous annual leave of 28.5 days – rising to 33.5 after 5 years. Plus 8 paid days public holidays
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
Exclusive discounts on both local and national High Street and online retailers
A range of wellbeing benefits including Employee Assistance Programme 24/7
Flexible working options such as hybrid working, paid special leave, career breaks and unpaid leave
Access to all the above and more from day one of employment.
About the CRM & Ticketing Officer role:
National Museums Scotland implemented Tessitura for Ticketing and Membership at the end of 2022 so this role is about driving forward the continued and deepening use of our CRM (Customer Relationship Management) & Ticketing System, Tessitura. It will have a tangible impact on the organisations ticketing approach and customer experience as we continue to refine our system use. The successful candidate will assist in bringing more departments on board, creating a consistent, high-quality, insightful experience for both stakeholders across the organisation, and customers. Through this, the role will also support the effective building of customer relationships and increase income generation.
As our CRM & Ticketing Officer at National Museums Scotland you will:
Be a CRM & Ticketing system super user and a first line of support and training for internal CRM system users
Identify, develop and implement improvements to the CRM & Ticketing system to ensure it supports the needs of users and customers across National Museums Scotland
Design and implement creative and innovative ways to drive income generation, including dynamic ticketing, cross- and up-selling opportunities and relationships with third party tickets agents.
Drive forward consistent customer data collection, good data hygiene, and reporting of customer data across the organisation
Identify, plan and write in-depth business intelligence reports and analytics dashboards and develop tools and training to give users self-service access to data via Tessitura’s systems for reporting and analysis.
Skills and experience we’re looking for in our CRM & Ticketing Officer:
Extensive knowledge and experience in a ticketing / CRM role
Excellent interpersonal skills with the ability to communicate with individuals at all levels of the organisation and with senior external stakeholders
Excellent attention to detail when working with large quantities of data
Ability to identify problems and provide creative and practical solutions
Ability to manage time including working to deadlines and managing the pressure of competing deadlines
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.
Please note that from 01/08/2024 our new full time hours will change from 37 to 35 hours per week. The salary will not be affected.
Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.
The closing date for this role is 12/06/2024.
The Selection Event is likely to take place week commencing 24/06/2024.