Export Order Coordinator
| Dyddiad hysbysebu: | 22 May 2024 |
|---|---|
| Cyflog: | £24,000 to £27,000 per year |
| Oriau: | Full time |
| Dyddiad cau: | 21 June 2024 |
| Lleoliad: | Telford, Shropshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Prince Personnel |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | DE26147 |
Crynodeb
Export Order Coordinator
Telford
Permanent
£24,000 - £27,000
Monday to Friday – 37.5 hours a week
This is a fantastic job opportunity to join a well-established manufacturing company. Our client is looking for someone to join their Export Department at their headquarters in Telford. The successful applicant will report into the Export Team Lead and will work as part of a team to ensure the efficient administration processing of all orders received by the international sales department whilst maintaining export compliance in line with government legislation. It is a fast-paced working environment so the ability to prioritise workload and work under pressure is essential.
Responsibilities and duties will include, but not limited to:
• Export Sales Order processing including acknowledgement, despatch planning, invoicing of orders, credit control monitoring across all brands.
• Raise and log shipping documentation for all exports ensuring customs and HMRC regulations are met.
• Ensure the business stays informed of changes to export regulations and implement changes to meet requirements.
• Obtain and file proof of export documentation for all export shipments.
• Support account managers and distributor customers with pricing, delivery queries, product availability and lead time requests. Liaising with supply chain, warehousing, logistics and manufacturing departments to coordinate.
• Maintain internal systems and raise suggestions to improve departmental efficiency.
• Liaise with freight forwarders and negotiate most competitive freight rates and customer service where applicable. Implement best shipping practice and use of incoterms.
• Arrange export of marketing material for exhibition & open houses.
• Carry out corrective action on customer complaints generated through customer care.
• Support from a customer response perspective to ensure technical queries have been passed to technical and are responded to.
Skills and Experience
• Exceptional customer service and interpersonal skills.
• The ability to communicate with people across all levels of the business.
• Multitasking and time-management skills, with the ability to prioritise workload.
• Accuracy and a keen attention to detail.
• The ability to work effectively as part of a team.
• Problem solving skills.
• The ability to work at a fast pace and to meet deadlines.
• Excellent organisational skills
• The ability to work under pressure.
• Preferred experience in a similar Administration/Reception/Customer Service role with comparable goals and responsibilities.
• You should possess a friendly, polite, and upbeat manner on the telephone and understand the importance of delivering an excellent level of service to both internal and external customers.
Education
• The ideal candidate will have a good level of education (to GCSE standard in Maths and English – ideally grade C or above).
• You will also need to be experienced with Microsoft Office Programs including Word and Excel.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: DE26147
Telford
Permanent
£24,000 - £27,000
Monday to Friday – 37.5 hours a week
This is a fantastic job opportunity to join a well-established manufacturing company. Our client is looking for someone to join their Export Department at their headquarters in Telford. The successful applicant will report into the Export Team Lead and will work as part of a team to ensure the efficient administration processing of all orders received by the international sales department whilst maintaining export compliance in line with government legislation. It is a fast-paced working environment so the ability to prioritise workload and work under pressure is essential.
Responsibilities and duties will include, but not limited to:
• Export Sales Order processing including acknowledgement, despatch planning, invoicing of orders, credit control monitoring across all brands.
• Raise and log shipping documentation for all exports ensuring customs and HMRC regulations are met.
• Ensure the business stays informed of changes to export regulations and implement changes to meet requirements.
• Obtain and file proof of export documentation for all export shipments.
• Support account managers and distributor customers with pricing, delivery queries, product availability and lead time requests. Liaising with supply chain, warehousing, logistics and manufacturing departments to coordinate.
• Maintain internal systems and raise suggestions to improve departmental efficiency.
• Liaise with freight forwarders and negotiate most competitive freight rates and customer service where applicable. Implement best shipping practice and use of incoterms.
• Arrange export of marketing material for exhibition & open houses.
• Carry out corrective action on customer complaints generated through customer care.
• Support from a customer response perspective to ensure technical queries have been passed to technical and are responded to.
Skills and Experience
• Exceptional customer service and interpersonal skills.
• The ability to communicate with people across all levels of the business.
• Multitasking and time-management skills, with the ability to prioritise workload.
• Accuracy and a keen attention to detail.
• The ability to work effectively as part of a team.
• Problem solving skills.
• The ability to work at a fast pace and to meet deadlines.
• Excellent organisational skills
• The ability to work under pressure.
• Preferred experience in a similar Administration/Reception/Customer Service role with comparable goals and responsibilities.
• You should possess a friendly, polite, and upbeat manner on the telephone and understand the importance of delivering an excellent level of service to both internal and external customers.
Education
• The ideal candidate will have a good level of education (to GCSE standard in Maths and English – ideally grade C or above).
• You will also need to be experienced with Microsoft Office Programs including Word and Excel.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: DE26147