IT Helpdesk Team Lead

Job details
Posting date: 21 May 2024
Hours: Full time
Closing date: 20 June 2024
Location: Barnstaple, Devon
Remote working: Hybrid - work remotely up to 2 days per week
Company: Systems Engineering & Assessment Ltd
Job type: Permanent
Job reference: 0521

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IT Helpdesk Team Lead
Barnstaple or Beckington (with a mix of office and home-based working)

We are SEA.
Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world.
Join us.
You will be managing the team responsible for operating the IT Helpdesk and deliver an excellent service to IT customers. You will be responsible for the direct supervision of the IT Support team including 1:1s, delegation of workload management, skills matrix and training requirements.

Whilst in this role you will also be expected to liaise with both IT customers and the Infrastructure and Business Systems Teams to ensure continuity for problem management and service requests.

What we offer
Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer:

Work life balance:
• Hybrid/flexible working arrangements
• 25 days’ annual leave, plus buy and sell
• Up to 16 days flexi leave accrual
• Half day Fridays
• Reservist in the armed forces receive special paid leave

Family & wellbeing:
• Private medical health insurance & Employee Assistance Program
• All Staff Bonus
• Group Pension Plan of up to 7% employer contribution
• Cycle to work scheme
• Wellbeing centre
• Sports & Social activities
• Employee Discounts portal - online and instore discounts, travel savings etc
• Canada Life GP and financial advice
• Life assurance policy
• Publication and recruitment bonus rewards
• Development opportunities, including LinkedIn learning
Facilities & resources:
• Electric vehicle charging points at all sites
• Private seated lunch areas
• Onsite bistro (Barnstaple office) and free hot and cold beverages
• Onsite showers and toiletries provision
• Free onsite parking
What you’ll be doing
• To manage the IT Helpdesk system, allocating problems and requests as appropriate.
• Management of the annual IT Hardware replacement programme.
• Assist with IT related purchase orders.
• Undertake any other duties of a similar level and responsibility as may be required from time to time.
• To ensure that the IT Helpdesk is run effectively and to ensure that the team provide effective cover.

The skills you need
• Experience of managing staff.
• Ability to communicate effectively both verbally and in writing. Excellent Customer Service skills are essential.
• Must have knowledge of multiple IT Helpdesk Systems
• Must have knowledge of Microsoft Windows Environments
• Experience of problem solving and analyses of fault scenarios under pressure with competing demands & conflicting priorities.
• A good level of technical skills, troubleshooting basic PC issues with hardware, software and networking.

Join us and be part of something smaller - with 300 people in the UK and Canada - doing something bigger: protecting what matters.

If you would like to know more, please give our Talent Acquisition Advisor Ethan a call on 01373 852304.


Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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