PT Admin Clerk - Driver Education Workshops
| Posting date: | 21 May 2024 |
|---|---|
| Salary: | £12.39 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 19 June 2024 |
| Location: | THURMASTON, Leicestershire, LE4 8BL |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Leicestershire 0008 E126 / 1 |
Summary
What's involved with this role:
Temporary PT Admin Clerk - Driver Education Workshops
Reference no: Leicestershire 0008 E126 / 1
Pay rate: £12.39 per hour PAYE
Hours per week: 20-22 Monday – Friday, maximum 3 days per week
This opening assignment is for 3 months
City: THURMASTON, Leicestershire
Hybrid working
A PT Admin Clerk is required to act as the first point of contact for clients offered the opportunity to attend a Driver Education Workshop, resolving a wide range of queries effectively and accurately. Must be able to evidence experience of working in a customer care environment including processing card payments.
Key responsibilities:
Deal with client’s bookings and enquiries either verbally, in writing or face to face, in an effective and accurate manner.
Take direct ownership and responsibility at the first point of contact.
Demonstrate a calm, positive and professional attitude at all times, to be proactive and using initiative to solve clients’ queries, which potentially may involve conflict and difficult conversations.
Process clients’ personal details accurately and to take payments via a variety of methods.
Efficiently maintain a diary system.
Undertake all administrative procedures required whilst ensuring the Driver Education Centre operates effectively. This will include handling incoming and outgoing mail, filing, photocopying, scanning, preparing and completing course documentation.
Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
GCSE English and Maths or equivalent or demonstrable relevant experience.
Experience:
Relevant administrative/clerical experience including updating filing systems and managing a diary system.
Evidence experience of working in a customer care environment including processing card payments.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Have an awareness of the need for confidentiality.
Experience of liaising with customers/clients using a variety of methods.
Experience of accurately capturing, storing and retrieving information to meet customer and organisational needs.
Skills & Abilities:
Strong IT skills including word processing, spreadsheets and database packages.
Display an excellent telephone manner.
Flexible to work outside of normal working hours.
Demonstrate excellent customer care and experience of dealing with difficult customers.
Excellent communication skills, both written and verbal.
Well-developed listening skills with the ability to take in accurately a broad range of information.
Suitably numerate and literate to handle telephone payments and respond to letters.
Ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
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Job Ref: Leicestershire 0008 E126 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.