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Patient Services Co-ordinator
| Dyddiad hysbysebu: | 20 Mai 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mai 2024 |
| Lleoliad: | Norwich, NR4 7QX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A4095-24-0003 |
Crynodeb
The role of the Patient Services Co-ordinator is to provide a vital interface between the patient and the clinical team. The post-holder is expected to develop the necessary skills to cope with a varied and demanding job within an environment compliant with the Data Protection Act and Patient Confidentiality codes. This post is patient focused and within your working day you will meet patients who will express all varieties of emotions. It is part of the Patient Service Co-ordinators position to provide a calming and efficient atmosphere that will reassure the patients. You will require patience, tolerance, understanding and a sense of humour. It should be noted that the under mentioned duties and responsibilities do not cover the whole spectrum of activities and these may change from time to time. Job Summary Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Take responsibility to ensure the quality of data input, filing and record keeping are accurately maintained and in line with Information Governance requirements Ensure that confidentiality is maintained at all times in line with GDPR, Confidentiality, Caldicott and Access Polices Work as part of the team to ensure premises/ facilities are secure and kept clean and tidy throughout the day in line with Health and Safety and Infection Control requirements Job Responsibilities Provide support to meet patients requests either by telephone, email or face to face contact Deal with visit requests and ensure entered onto the clinical system Registration of new patients Open and distribute mail and scanning/read coding of all correspondence, as directed Make full use of the clinical IT system to input data, record information and arrange appointments Issue authorised repeat prescriptions and deal with enquiries Open and secure premises as part of the team and comply with all IT security policies Advise patients of relevant charges for private (non-NHS services), accept payment and issue receipts for the same Have a thorough knowledge of all Practice procedures Work in accordance with written protocols. Confidentiality While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data