Digital Transformation Officer (Community Engagement) - Birmingham, West Midlands County
| Posting date: | 20 May 2024 |
|---|---|
| Salary: | £28,718 to £31,909 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 03 June 2024 |
| Location: | Birmingham, West Midlands County, B37 7YD |
| Company: | Platform Housing Group |
| Job type: | Permanent |
| Job reference: | 1000573 |
Summary
Can you help to build sustainable communities by championing the difference that digital inclusion can make?
We are currently recruiting for a Digital Transformation Officer to join our Community Engagement team. As a Digital Transformation Officer, you will lead in the coordination, development and delivery of digital inclusion projects, initiatives and activities for Platform customers and communities.
This is a role where you will be active in our communities promoting the use of our digital platforms, tackling barriers to digital isolation, and helping to improve digital skills. The Digital Transformation Officer will be responsible for supporting communities around the Derbyshire Dales, Leicester and the outskirts of Birmingham. Any required travel will be reimbursed in line with our current policy and current Inland Revenue Mileage rates.
What you can expect from the role
Working with communities to promote the use of Platform’s digital services and customer portals.
Working with internal stakeholders, you will be a digital specialist for project teams who are looking to understand the technological implications from the customer’s perspective.
Working with external stakeholders and partners, developing relationships with Digital Champions Volunteers to help further promote the digital services.
Producing marketing material for a range of digital and online training, events and initiatives through a variety of different methods, such as newsletters, blogs, social media etc.
Playing a pivotal role in the testing and piloting of digital and Internet ready products.
What we are looking for in you
A good understanding of how digital inclusion can help people and enthusiasm for digital solutions.
You will be a people person, communication will be key to this role not only for working with our customers but also for working with external stakeholders.
Experience of working in a customer engagement, community or voluntary environment would be preferred.
A patient and empathetic approach.
Proven ability to actively identify new ways to engage successfully with customers and communities.
Due to the nature of the role the successful applicant will have a DBS check carried out before commencing employment.
The successful applicant will also need to be able to drive and have access to a vehicle. Whilst part of the role will be home-based you will be expected to regularly travel to the communities around the Derbyshire Dales, Leicester and the outskirts of Birmingham.
Interviews are scheduled to take place at our Birmingham Business Park office with a date to be confirmed in due course.
Some of our great benefits include:
Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
Learning and Development opportunities
Salary sacrifice electric vehicle scheme and cycle to work scheme
Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If you would like any further information on the role or would like to arrange an informal chat, please feel free to contact recruitment@platformhg.com
We are currently recruiting for a Digital Transformation Officer to join our Community Engagement team. As a Digital Transformation Officer, you will lead in the coordination, development and delivery of digital inclusion projects, initiatives and activities for Platform customers and communities.
This is a role where you will be active in our communities promoting the use of our digital platforms, tackling barriers to digital isolation, and helping to improve digital skills. The Digital Transformation Officer will be responsible for supporting communities around the Derbyshire Dales, Leicester and the outskirts of Birmingham. Any required travel will be reimbursed in line with our current policy and current Inland Revenue Mileage rates.
What you can expect from the role
Working with communities to promote the use of Platform’s digital services and customer portals.
Working with internal stakeholders, you will be a digital specialist for project teams who are looking to understand the technological implications from the customer’s perspective.
Working with external stakeholders and partners, developing relationships with Digital Champions Volunteers to help further promote the digital services.
Producing marketing material for a range of digital and online training, events and initiatives through a variety of different methods, such as newsletters, blogs, social media etc.
Playing a pivotal role in the testing and piloting of digital and Internet ready products.
What we are looking for in you
A good understanding of how digital inclusion can help people and enthusiasm for digital solutions.
You will be a people person, communication will be key to this role not only for working with our customers but also for working with external stakeholders.
Experience of working in a customer engagement, community or voluntary environment would be preferred.
A patient and empathetic approach.
Proven ability to actively identify new ways to engage successfully with customers and communities.
Due to the nature of the role the successful applicant will have a DBS check carried out before commencing employment.
The successful applicant will also need to be able to drive and have access to a vehicle. Whilst part of the role will be home-based you will be expected to regularly travel to the communities around the Derbyshire Dales, Leicester and the outskirts of Birmingham.
Interviews are scheduled to take place at our Birmingham Business Park office with a date to be confirmed in due course.
Some of our great benefits include:
Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
Learning and Development opportunities
Salary sacrifice electric vehicle scheme and cycle to work scheme
Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If you would like any further information on the role or would like to arrange an informal chat, please feel free to contact recruitment@platformhg.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.