Dispatcher
| Posting date: | 20 May 2024 |
|---|---|
| Salary: | £31,339 to £35,892 per year |
| Additional salary information: | Shift Allowance |
| Hours: | Full time |
| Closing date: | 19 June 2024 |
| Location: | Havant, Hampshire, PO9 1QH |
| Company: | SSE |
| Job type: | Permanent |
| Job reference: | 549201_1716194436 |
Summary
About the Role
Base Location: Penner Road
Salary: £31,339, plus shift allowance + a range of other benefits to support your family, finances, and wellbeing
Working Pattern: 4 week night working rotation, including weekends
About the Department
SSE Enterprise Utilities is the Distributed Energy (DE) and Private Networks business of SSE plc. We finance, own, operate and maintain energy infrastructure for commercial, industrial and residential customers - providing them with a market leading project development service and certainty of operational performance and asset management.
What is the Role?
- Dispatcher managing emergency job call outs and engineer feedback. Lone working.
- You will spend your working week split between taking inbound emergency calls and completing clerical back office work.
- You will ensure the concerns of every customer, ranging from routine faults to complex emergency faults and scenarios are handled professionally.
- These faults will be managed live until resolution so you must be able to think on your feet and deliver excellence in everything you do.
What do I need?
- We need people who are genuine and caring with great listening skills and the empathy to go the extra mile for customers on each and every call.
- You should be resilient with the ability to stay calm even when working under pressure and enjoy finding solutions to problems whilst adhering to operational processes and industry regulations.
- As you will be dealing with written correspondence it is essential that you have Microsoft office applications experience, can work quickly and accurately with a great eye to detail.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Zoe on 01738 344072.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.