Therapy Appointments Officer - Heatherwood | Frimley Health NHS Foundation Trust
| Posting date: | 20 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,008 - £25,553 Per annum, pro rata, including HCAS |
| Hours: | Part time |
| Closing date: | 19 June 2024 |
| Location: | Ascot, SL5 7JW |
| Company: | Frimley Health NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6316274/151-RO27 |
Summary
You will be working within a supportive clerical team managing referrals and bookings for Therapy outpatients.
The role is part time, 20 hours per week. How this is spread out through the week will be discussed at interview.
You will be based with the Heatherwood Therapy Appointments booking team in Ascot. In Greenwood offices on the Heatherwood hospital site.
• As part of the Therapy Clinic Coordinator team, to provide a service for the booking patient Therapy appointments.
• To be responsible for managing clinicians’ diary templates
• To make sure that all new patients are registered
• To update patient information on systems, as and when required to ensure timely accurate data.
• To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
• To provide administrative support to the therapy outpatients service.
• To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department.
• To liaise with other departments to ensure seamless patient care.
• To maintain an exemplary standard of customer care and patient confidentiality.
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
This advert closes on Monday 27 May 2024